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“Good luck getting the right number of room keys for rooms!”

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Premier Inn London Heathrow Airport (Bath Road) Hotel
Ranked #3 of 22 Hotels in Hounslow
Certificate of Excellence
Reviewed April 1, 2014

It took 3 attempts to get the 4 keys for the 4 rooms that I had booked, kept getting duplicated! Front desk seemed so confused by the simple issue. Very little in the way of good customer service. Hotel fine though.

  • Stayed: March 2014, traveled with friends
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Thank RyanK67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 7, 2014

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,725 - 5,731 of 9,316 reviews

Reviewed April 1, 2014

Stayed here couple of weeks ago and on arrival the bar and reception area was packed with rugby fans - it felt a bit uncomfortable - but saw security who were polite, friendly and ensured that there was nothing more than people enjoying themselves. Check-in was by a very friendly young girl - her badge said " in training" but she was helpful and smiled. Room was standard premier inn but higher standard than many - and another comfortable bed and never heard a sound all night. Breakfast was really well priced and well stocked, the staff were proactive and I was seated and dealt with by a man called Selva ? A very busy breakfast service that looked seamless. Plenty of choice of food for both continental and cooked. Check out was also smooth. No complaints and would use again and would recommend.

  • Stayed: March 2014, traveled on business
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Thank shazr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 2, 2014

Dear TripAdvisor Member,
Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road).
I am delighted to hear that you were impressed with all aspects of our hotel from polite and friendly security ensuring big rugby group is managed properly to friendly check in, good standard room, well priced and stocked breakfast plus proactive staff.
We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.
Kind Regards
Kerry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

Stayed in this hotel for one night whilst attending a party in the area. I found the Hotel to be more like a services than a hotel - the atmosphere on walking in was as if you were just passing by and grabbing a quick bite on the way. The Staff were lovely and they were very accommodating when booking a Taxi. We chose to book in through the self check in which was not Quick or Convenient as advertised. The room itself was nice and warm and nicely laid out - it had everything you would need for a nights stay. I didn't find the beds comfortable at all and had quite a broken sleep but I know everyone is different - the mattresses just weren't for me. Overall it was a nice stay but I'm not sure I would base myself at this hotel for a longer stay than one night.

  • Stayed: March 2014, traveled with friends
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Thank Dara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 3, 2014

Dear TripAdvisor Member,
Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road).
It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer needs.
We would like to welcome you back in the near future, to show we can provide the service that you would expect- for the best rates and the quickest way to book please visit our website.
Kind Regards
Kerry

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Reviewed March 31, 2014

I've stayed here a couple of times as a member of a group flying out of Heathrow. The accommodation is of Premier Inn's usual high standard and the dinner and breakfast deal is excellent value.
But watch it if you're planning to bring a car for an overnight stay. Parking is on a first come first served basis [not pre-bookable], costs £10.00 per night and there's not much in the way of a local alternative.

  • Stayed: March 2014, traveled with friends
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Thank Col-Hathi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 1, 2014

Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with our hotel, from the excellent meal deal offer, and the great facilities & accomodation for group bookings.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry

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Reviewed March 31, 2014

we stay at this hotel twice a year staff very friendly and alltogether a good atmosphere.Idealy situated for heathrow airport although we did'nt need the airport and travelled into london by using the free 105/111 bus to heathrow central then tube to centre of london

  • Stayed: March 2014, traveled with family
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Thank robert g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 1, 2014

Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with our hotel, from the excellent hotel atmosphere, friendly and helpful staff, plus the convenient location to Heathrow and Central London.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

From start to finish, nothing was too much trouble for any of the team. All the staff I encountered were professional while being genuinely friendly and helpful.

The food and beverage service I received was attentive without being intrusive and in my opinion struck the ideal balance.

Unfortunately, I cannot remember the names of everyone I encountered, but Bikram and Freddy deserve a mention for their help and attentiveness.

Many thanks.

  • Stayed: March 2014, traveled solo
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1  Thank Imakora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 1, 2014

Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with our hotel, from the excellent & professional service you received from all our staff, especially the restaurant team.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

second visit to this hotel,But this time exceeded the expectation from check in to room,friendly service through out,reception staff went out the way to lend me his umbrella as it was raining heavily as I was going to london sorry didn't get the name.
This hotel is just right,this time stayed in second floor where view is much better..
I'll be back soon...

Room Tip: second floor much better veiw
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  • Stayed: March 2014, traveled on business
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1  Thank kwak l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this reviewResponded April 1, 2014

Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with our hotel, from the efficient check in process, clean and comfortable room plus the friendly & helpful staff.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Heathrow Airport (Bath Road) Hotel

Address: London Heathrow 15 Bath Road, Hounslow TW6 2AB, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range: $60 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Heathrow Airport (Bath Road) Hotel 3*
Number of rooms: 594
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £10.50 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 594 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (ultimate wifi available at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 14 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
Premier Inn Hounslow
Premier Inn Bath Road
Road Travel

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