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“Great value, very freindly & helpful staff, great value”

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Premier Inn London Heathrow Airport (Bath Road) Hotel
Ranked #3 of 22 Hotels in Hounslow
Certificate of Excellence
Reviewed January 8, 2013

Stayed overnight with my three children to attend a weekend conference nearby at Raddison Edwaridan. The staff especially check in clerk was super. She was not only professional but caring and well informed. She even guided us to leave the car in the car park and travel by bus to conference. That saved us a few pounds. Also we're are grateful a copy of the Holy Bible was in our room. Thanks very much Premier Inn. You will see us and our friends again!

  • Stayed: January 2013, traveled on business
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Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,287 - 7,293 of 9,528 reviews

Reviewed January 8, 2013

The Heathrow Premier Inn has all the hallmarks of the chain -- good prices, clean comfortable rooms and a convenient location -- and the friendliest, most service oriented staff I have experienced at any hotel no matter the price.

I wish I had had time to get the hotel manager's name because he/she deserves public kudos for the service orientation of everyone we came into contact with at the hotel from the check in clerk to the wait staff at the on-site restaurant to the cleaning staff. It seemed like anytime I stood still in the lobby, a member of the staff approached me to ask if I required any assistance. On the one occasion I asked with something was, the staff member said "Here, let me show you" rather than just pointing and telling me.

In the restaurant my wife ordered an item that she wasn't sure she'd like, but wanted to try. As it turned out, she didn't like it. When the waiter saw she wasn't eating her meal, he came over to inquire if anything was wrong. We assured him that it was fine, but my wife wanted to try something new and it wasn't to her taste. I had no problem paying for the meal but the waiter insisted that he take it off the bill.

These are, perhaps, small things, but they add up to a sense that the hotel management and staff truly care about their customers and their experience at the hotel. That's a big thing and too often lacking.

  • Stayed: January 2013, traveled with family
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Thank JerseyFamily57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

We needed an overnight because of an early start. A friend mentioned this one. Booking was straight forward. At £47 for the room we thought this was a very fair price given that we would be near the airport.
Transport was by shuttle bus which cost £8 each. It took about 25 minutes to the airport as we stopped at two other hotels en route.
The meals at the airport were very satisfactory although obviously not 5 or even 4 star. The choice was adequate. They were served very quickly. We were caught still enjoying our pre-prandial (the waitress was not sure what a G&T was!) and were then served with our meal and the drink to go with it!!
The room was very good with comfortable beds. Phone call 'early wake up' is done from your room.
All in all a very satisfactory experience and one which we will be very willing to repeat on our next HR visit should the need arise.

Room Tip: Why bother when you are only staying one night. I would not wish for an extended stay there anyway.
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  • Stayed: December 2012, traveled as a couple
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Thank ChrisD817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

Stayed overnight with family and friends. Staff very helpful.Quick and easy check in. Ate in restaurant which was very good value. Hotel hoppa bus stops directly outside and is a convenient and easy way to get to airport. Frequent service. Considering hotel is so close to airport, it is extremely quiet. Would certainly stop here again.

  • Stayed: January 2013, traveled with family
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Thank Ann_y21_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

Really enjoyed our overnight stay [ prior to holiday flight ] with staff most polite and helpful....breakfast set us up for the day.

No hesitation in recommending if your getting a flight from Heathrow Terminal 4 or using as stopover when visiting London generally.

Room Tip: Room we had at front of hotel on second floor ticked the boxes...could not hear any traffic noise fr...
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  • Stayed: December 2012, traveled as a couple
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Thank DarlingtonStan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

These folks went way out of their way to provide awesome service! At every juncture they went out of their way to make us feel great, bending rules and making exceptions. Would stay here again in a heart beat!

  • Stayed: January 2013
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Thank Richard_Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

The whole stay did what it says in the adverts, the staff are brilliant & gave me the local transport knowledge I asked for, the breakfast was 1st class, I slept peacefully & would recommend it to anyone, the 30 minutes free wifi was very handy for checking in onto the next flight. I recommend the hotel shuttle bus if you have any cases.

Room Tip: be aware of local bus services, as I arrived by coach to Heathrow, I had to get a bus to the hotel...
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  • Stayed: December 2012, traveled with family
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Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Heathrow Airport (Bath Road) Hotel

Address: London Heathrow 15 Bath Road, Hounslow TW6 2AB, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range: $73 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Heathrow Airport (Bath Road) Hotel 3*
Number of rooms: 594
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £10.50 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 594 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (ultimate wifi available at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 14 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
Premier Inn Hounslow
Premier Inn Bath Road
Road Travel

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