This is a very busy hotel with poor customer service. To order anything in the bar you have to wait for a very long time, the payment then takes even longer. Something must be wrong with the system, all guests were almost in despair trying to order and pay which took forever. Also, tried to print my boarding card on the "pay for computers and printers", of course the printer did not work and when trying to explain to reception that you are being charged for a service that does not work, I was met by complete ignorance. Talk to Management was the answer.
This qualifies only on price and location, service is not there and I will not come back.
- Official Description (provided by the hotel):
- Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £10.50 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 594 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (ultimate wifi available at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 14 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
- Premier Inn Hounslow
- Premier Inn Bath Road
- Road Travel