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“Great Hotel, good food, reasonable location”

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Best Western Plus Park Grand London Heathrow
Ranked #8 of 23 Hotels in Hounslow
Certificate of Excellence
Bridgend, United Kingdom
Level 5 Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great Hotel, good food, reasonable location”
Reviewed July 22, 2014 via mobile

We stayed in the hotel using our BW reward points just before travelling to Las Vegas for our wedding. We were greeted with a wedding card and an upgraded room, very welcome and appreciated. There is a local pub that specialises in Indian food, didn't try it but looked good. the hotel restaurant was great, lovely food. Only downside is the £20 taxi fare to the airport but all in all we would stay here again

Stayed May 2014
Helpful?
1 Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 28, 2014
Dear Valued Guest


Thank you for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be "very welcoming" and you that we could make you feel "appreciated". This is exactly what the Park Grand London Heathrow is all about, we are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Thank you once again for your kind words, we look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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839 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
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English first
London, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2014

A lovely hotel such good value .everything I needed including room service. Comfy bed ...10 minute walk to station or £15 taxi to Heathrow. Staff were really helpful. I had a single room which was small but really sweet. Bathroom was clean and modern. Thank you .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Muturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 19, 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and that you found our staff to be "really helpful".

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

Thank you once again for your kind words, we look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Mary's, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 16, 2014

This Hotel represents all the best qualities one is looking for when travelling and looking for a secure, comfortable, stylish ,clean and highly engaged , professional staff.
The layout is simple but modern, the rooms comfortable and practical. In fact I have stayed here twice before travelling from Heathrow, it is always quiet and ideal.
I have stayed at closer hotels in the main drag to the actual airport and usually they are overcrowded , noisy and not managed up to this personal standard. So highly recommended and I will definitely be returning

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank 0nedr0p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 19, 2014
Dear Valued Guest


Wow! What a lovely review.

We are delighted to hear that you found Park Grand London Heathrow to be "comfortable, stylish and clean". It is also most rewarding to read that you found our front of house team to be "highly engaged and professional". This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Thank you once again for your thoughtful words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 16, 2014

Once found every experience at this hotel made for a very comfortable and pleasurable overnight experience. The room provided all expected and was very modern. Like most London hotels at any sort of reasonable price the room while not overly small was not spacious. The bathroom was very pleasing.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
2 Thank maws784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 19, 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and we are especially happy to know that our spacious and well equipped rooms made a great impact on you.

Thank you once again, we look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 6 Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed July 13, 2014

Stayed one night on business it's not at Heathrow mind you but about 20 mins down the road, but big really comfy rooms with wifi, water, tea etc and bug towels! I hate hotels with silly wee bath towels so love when I get the big fluffy ones...simple things but such a difference!

I had pizza meal at night wasn't amazing but was good enough and I felt the meals really good value for money. Staff all cheery and helpful. Breakfast all you need to start a day.

Would stay again.

  • Stayed June 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank amack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 16, 2014
Dear Valued Guest


Thank you for taking the time to leave feedback following your recent stay with us at Park Grand London Heathrow.

We were delighted to learn that our winning team surpassed your expectations. Your comment that our “staff were all cheery and helpful” is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. We shall ensure that your kind comments are passed onto all those concerned.

Thank you once again for your kind words, we look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2014

I travel to Heathrow area regularly on business and this was first time I have stayed at Park Grand Hotel. I wil be booking with them in future Room was ideal an all staff were extremely pleasant and helpful. Breakfast was als very good.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank William F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 16, 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and that you found our staff to be "extremely pleasant and helpful".

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

Thank you once again for your kind words, we look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
te awanga
Level 6 Contributor
116 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 4, 2014 via mobile

This hotel represents good value for money close to heathrow.Room was a good size bed was comfrotble and everything was clean and well maintained, Staff in particular Eloise were very pleasant. Its a smaller hotel but that gives it more intmacy than some of the larger hotels near heathrow. I would defintely stay here again as I think it represents good value compared to other larger hotels I have used near heathrow.
Only slight negatives are there is not shuttle bus to hotel and its location is in mediocre part of hounslow, If contact hotel in advance they can give you cab firm o organise disocunt rate for transpot to or for airport. I chose to walk from tube station to hotel which was fine for me but could appreciate not everyone would wnat to do this, took me about 7 minutes.

Stayed June 2014, traveled on business
Helpful?
Thank kiwibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, July 10, 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and that you found our staff and in particular, Eloise to be "very pleasant".

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

Thank you once again for your kind words, we look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Park Grand London Heathrow

Property: Best Western Plus Park Grand London Heathrow
Address: Kershaw House 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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