I will start by disclosing that am typically not a big fan of Best Westerns but this hotel was booked for me for a meeting while in the UK. I had read the reviews on TripAdvisor and checked in with a level of optimism. This quickly faded when I got to my room. Here are a list of issues that I experienced: there was a toenail clipping on the floor, baby powder on the chair, a half full bottle of lotion, a broken desk chair, a bed that was terribly lumpy, and the shower began to drip (almost sounded like it was running) quite significantly during the middle of the night for at least an hour.
I've read great comments about the bar, which made me wonder if I was in the right hotel. There was no place to sit and 3/4 tap beers were out of service. Finally, the location of the hotel is pretty rugged looking and clearly not a place to walk around by one's self in the evening.
All of this being said, I do agree that the service was quite good and everyone was responsive and willing to help. The front desk was very good and made the stay a bit better.
It may have been a fluke, but I know I will not stay here again and would strongly recommend against it.
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
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