A good deal of money has clearly been spent on the interior of this hotel. Lots of marble, clean, unfussy design in the lobby, bar and restaurant, although it lacks cosy atmosphere.
The rooms are very pleasant...not massive, but equipped with massive (high) beds which are very comfortable. Good widescreen TV, plenty of sockets, usual tea and coffee etc. The bathroom was new and clean with a good deluge shower. The details....tea, coffee, toiletries are adequate/functional (cheap)...the usual. Sound-proofing is excellent...no plane/traffic noise.
The waiting staff in the restaurant were very keen and attentive, though I got the impression that they were quite inexperienced.
The meal was not without incident...corked wine (immediately replaced without question), I ordered calamari followed by rack of lamb. Something went awry and nothing arrived for 30 minutes. The waiter noticed and went to the kitchen...another 5 minutes passed before the calamari arrived. I didn't expect much from this...frozen calamari, deep fried and on a bed of rocket. The surprise was that a couple of the calamari rings were actually onion rings. I was so hungry I just ate them.
Rack of lamb followed, which was quite pleasant actually, creamy mash and gravy. Nothing special but good enough...what was disappointing was that it was accompanied by frozen diced mixed veg. It seems a bit mad to spend so much making a hotel cosmetically pleasant and then to present a £15 dish with frozen veg. There's nothing wrong with frozen veg, I have it at home, but I expect more in a 4* hotel restaurant.
To be fair, I mentioned the calamari to the manageress, who was horrified and I was offered a complementary drink by way of apology.
Anyway, more nitty gritty, the parking is limited and charged at £10. I object to paying for parking usually (it only really happens in London), however £10 is ok by London standards.
On the big PLUS side, Wi-Fi is free. This is a massive thing for me and I mark down hotels that charge. It was also reasonably speedy.
There's a small, but functional, gym in the basement with bike, treadmill, cross trainer and free weights...there's a tv in there for those that like to run whilst watching people scream on Eastenders.
The hotel is at a busy crossroads on the A4. No-one will be visiting it for the scenery. Mostly it will be business users, Heathrow travellers and rugby fans going to Twickenham. For those users, this hotel is an excellent choice. It is fantastic value (under £60 a night) and, with a bit more effort, could be a 5/5 hotel.
I'm unlikely to be back unless I'm flying out of Heathrow (which, contrary to some reviews, isn't far away)...in which case, I'd be back in a heartbeat.
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Hotels.com, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Priceline, Cancelon, TripOnline SA, HRS and HotelQuickly so you can book your Best Western Plus Park Grand London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.