I have just returned from staying at this hotel for four nights on business.
The hotel is very nice from the lobby,and the rooms are nice enough too. The staff were extremely helpful and couldn't do enough.
Like the previous reviewer mentioned,the rooms are very noisy,I have stayed in other airport hotels closer to the airport with a lot less noise.
The main letdown of the hotel,is the food. Charging almost £12 for a breakfast,I would expect a decent meal. The ingredients used are cheap and not particularly well cooked. On the last day,the buffet was cancelled without explanation,and the chef prepared the breakfasts to order. I think this may have been due to the lack of guests eating breakfast,which isnt really acceptable when people have paid for a buffet.
On my first nite I also ate in the restaurant due to arriving late,and the meal again was not great despite charging a lot for the meal.
The hotel staff were a bit stingy on replacing toiletries etc. If the hotel tried not to be so tight in certain areas such as ingredients for meals,complimentary toiletries it would make for a lot better hotel.
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
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