I picked this hotel from late rooms after missing the last available rooms at the Heathrow Hilton. It looked good and had good reviews about the rooms and as I was stuck it seemed OK.
I booked two rooms for my wife and I and our daughter, who was flying back to Japan after a family Christmas. The hotel, service and room were absolutely fine and I have no complaints whatsoever in that respect. However I do take issue and did make known my dissappointment at the time with regards to breakfast, which was completely ignored
The breakfast was extremely expensive at £49.34 for three. It was not by any means fresh or of a standard that could be associated with a hotel of this standing. I would suggest that someone within the management team sorts this out.
It was clearly apparent that all the choices on offer had been sat in the buffet for some time and were by no means fresh. For the price charged I would expect the breakfast to have been freshly prepared. The tea was stewed and came from a large pot and was undrinkable! I have stayed at the Premier Inn on Bath Road, a short distance away, and their buffet breakfast is exceptional in comparison and half the price!!
When I paid in the restaurant I queried the cost as my wife only had two slices of toast and some fruit, I was informed that there was only one charge!
I will not be staying here again and will opt for the Premier Inn in preference if the Hilton is fully booked! If you do stay McDonalds is a short distance away and well worth a visit!
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
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