I have to give this hotel 1 circle because I can't give it no circles!!! If there was a zero or a minus, I would defintely go for it. Please avoid this hotel like the plague.
We booked for the 31st of December because that's all that was available unfortunately.
Where do I start, the decoration is very dated and tired, the furniture looks very basic (kind of put together from leftover bits and pieces of wood!) and the carpet is in desperate need of change. The TV (which is an old one as wide as it is deep) as well as the heating in the room did not work. The windows were only single glazing - not sound proof and letting the cold in. Didn't enjoy being woken up at 6 am by heathrow planes.
All that you could live with though, but no hot water in the shower is unacceptable! Started to take a shower and 2 mins in, no more hot water!!! Phone reception twice, spoke to 2 different people and both of them said they would check with the boiler house and get back to us - I'm still waiting for the call!!! Ended up having to quickly shower in cold water - not pleasant on new year's eve specially when it had been raining all day in London!
The one good thing may be about the place, is that you get to park your car right outside your room.
I would definitely not recommend this hotel or go there again myself.
- Official Description (provided by the hotel):
- Designed for pleasure but equipped for business, the Master Robert Hotel has for long been a favourite for corporate clients, people travelling to/from Heathrow airport, and even visitors to London and the surrounding tourist and leisure destinations.Famous in the Heathrow hotel market for its large bedrooms, fantastic service and ample car park space, the hotel is well – equipped to meet your requirements. Car parking is charged at £5.00 per car / per day subject to availability. ... more less