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All reviews the executive lounge market garden runway view hoppa bus london heathrow free bus our waiter pre flight close to the airport an overnight stay bar and restaurant one night stay car park bath road following morning teo edna
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Reviewed 3 weeks ago

this hotel is quite simply wonderful. The staff are excellent and couldn't be more helpful. We have a runway view which is well worth paying a bit extra for as it is fascinating to sit and watch the comings and goings across the road at the airport. The room is a good size and has everything you need. The beds are very comfortable too.
There is an excellent shuttle bus service to the airport - you buy tickets from a machine in the hotel foyer and it works a treat.
We left our car at the hotel while we were away and on our return to collect it yesterday, the lovely lady on reception gave us 2 bottles of water for our onward journey which was a very thoughtful gesture and much appreciated.
This really is the only hotel we would consider using when we fly from Heathrow.

Room tip: Runway view rooms are wonderful.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bharat M, Manager at Renaissance London Heathrow Hotel, responded to this reviewResponded 3 weeks ago

Dear Jean S,

Thank you for the wonderful review . We truly appreciate your business and your trust in us. I am very happy to hear that our staff met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Yours Sincerely,

Bharat B Madan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I love going to Cafe Cha for my morning latte. Diana makes us very welcome every time and makes the best Chai latte. The place is small but cosy ideal for a quick coffee or breakfast or grab a drink on the go. Best place around Bath road.

Date of stay: September 2019
Trip type: Traveled on business
1  Thank StephanieH1652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bharat M, Manager at Renaissance London Heathrow Hotel, responded to this reviewResponded 3 weeks ago

Dear StephanieH1652,

Thank you for reviewing our little Cafe Cha. Please do come over to try our new flavor " The Pumpkin Latte". I am glad that you had a good experience and will pass on your compliment to Diana. We look forward to seeing you again on your next cuppa at the Cafe Cha.

Your Sincerely,

Bharat B Madan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

A friend and I go often to Café Cha, Diana is very friendly and makes the best chai latte in the world (seriously)! Totally recommend! The café is small but comfortable, ideal for a quick breakfast or lunch.

Date of stay: September 2019
Trip type: Traveled with friends
1  Thank GabiAmorim82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bharat M, Manager at Renaissance London Heathrow Hotel, responded to this reviewResponded 3 weeks ago

Dear GabiAmorim82,

Thank you for reviewing Cafe Cha. I would love this opportunity to introduce our new flavor " The Pumpkin Latte". I am glad that you had a good experience and will pass on your compliment to Diana. We look forward to seeing you again with your friend.

Your Sincerely,

Bharat B Madan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Great location and very convenient when coming and going in the UK.

Hotel is ok but service makes up for anything it lacks in character.

The executive lounge was an amazing Oasis after a long day of traveling. Vicky has an amazing smile and great attitude making everyone in the room feel special.

Date of stay: September 2019
Trip type: Traveled on business
1  Thank Fredri13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bharat M, Manager at Renaissance London Heathrow Hotel, responded to this reviewResponded 3 weeks ago

Dear Fredri13,

Thank you for staying with us and for your kind review and recommendation.

We are delighted to note that you had a pleasant experience on that your stay with us and appreciate your valuable feedback on our service and food offerings in the lounge.

Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Yours Sincerely,

Bharat B Madan
Hotel Manager

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Reviewed 3 weeks ago

We were in London England for seven days, the staff at RLHH were very professional, caring, and friendly. They made our visit truly enjoyable.Zelia and Vicky (our Ambassador) who were service providers in the lounge not only did their work but surpassed their duties by showing everyone a genuine love for their work and care for their customers. Also the staff from the reception, the restaurant, and the concierge were all professionals. They showed a welcoming environment. The staff response time to requests was encouraging and supportive. They take their business seriously. Our room view was the airport however, it was quiet, as we were on the higher floor. The hotel is also environment friendly..

Date of stay: September 2019
1  Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bharat M, Manager at Renaissance London Heathrow Hotel, responded to this reviewResponded 3 weeks ago

Dear James O,

Thank you for spending your time to give us a kind feedback on your recent stay.

It’s pleasing that you remarked our friendly and helpful staff. Certainly we have passed this on to our employees. We are looking forward to welcoming you again during your next stay in Heathrow and hope we can prove our high standard of hospitality again.

Yours Sincerely,

Bharat B Madan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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