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Hilton London Heathrow Airport
Ranked #6 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Jacksonville, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“very disappointed”
Reviewed July 30, 2010

beds uncomfortable, supposed to be air conditioned room remained hot, very uncomfortable. Could not open window . Desk Clerks did not seem to care. will not stay there again and would not recommed to anyone. Rooms are small even by european standards.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,608 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (597)
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Usa, Japan
Level Contributor
81 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 27, 2010

staff is polite, nice little pool, nice exec lounge...Its not a bad hotel if you don't mind small rooms (every Hilton in Europe seems to think we like small rooms), expensive restaurants (there are no other options nearby), and terribly inadequate transportation to the airport. Heathrow has five terminals. If you are flying out of Terminal 4, then you are in luck--an easy walk. But if you are flying on American, for instance, which is located in Terminal 3--well, you either walk and train it for thirty or so minutes, or you have to hire a taxi for 20 or 30 pounds (aka, in 2010 thats 30 to 45 dollars) for a 15 minute cab ride. Same for Terminals 1 and 2. Never stayed at an airport hotel without free transport to to the airport. There is a advertised van that goes to Terminal 5 so if you are flying mostly BA you are in luck.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank reviewer613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 25, 2010

Forced to stay there after flight cancelllation. First: beautifully designed building built as two with glass ends - gives great light. Restaurants are better than expected - buffet in Arami truly tasty (fish).
Rooms themselves are small but well laid out. Keep neat by storing clothes, suitcases in closet. Bathroom small but works, including shower, well.
The key is to spend little time in the room. We spent our time in the Executive Lounge first floor. This is staffed with very helpful smiling individuals and not crowded. Free i'net, nice hors d'ouerves, free wine and harder liquor.
Semi-quiet with only rare loud cellphones.
It isn't the Four Seasons, but it is an extremely comfortable well done property where they try.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSSinCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 25, 2010

Checked in the night before we were to fly back to the USA on Continental (T4). Could only get a queen room, but we did not mind since mom and two kids slept in the queen (no big deal for us) and me on the complimentary rollaway. Kids ate breakfast free in the restaurant (a great value!), check-in was very professional and punctual. Breakfast buffet was very good! Yes, the room a bit small, but we did not mind because it was clean, A/C worked well, and was otherwise comfortable. Here's the best part: As we checked out, the bellman offered to drive our luggage and two of us on the hotel golf cart accross the bridge! My oldest daughter and I walked (fun!) over to T4 as well. Tipped him about 5 GBP because he really took initiative and made it funny for the kids. BTW, thye restaurant staff was excellent. Would go back on our next trip.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barleybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 20, 2010

While others claim the convenience, the hotel is located at T-4 which requires a transfer from T1,3, 5 Paddington Express trains. Even the overhead walkways to the hotel from T4 have Disneyesque waiting signs - you are only 5,4,3,2, minutes etc. from the hotel.

Once at the hotel, HHonors lines were irrelevant. While at the check-in counters, we asked for the airline checkin terminals and were pointed towrds the restaurant. When we asked reception at the restaurant, he had no knowledge of check-in workstations and redirected us back to the front, where we redirected to the bar where the terminals are located.

Once in the room with a double bed, the temperature in the room was 85 degrees as they leave on the halogen lights and the interior windows do not open. The A/C unit was hopelessly under powered and we sweltered the night away.

Having staying around the world at airport hotels, we couldn't imagine how this hotel was rated "Best Airport hotel in the World"


.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank texanchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, United Kingdom
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 12, 2010

Easy to find, and perfect for LHR T4 travel, but the restaurant supervisor was so rude to my husband and me (which was completely uncalled for) just because our room number was not on his list even though we had paid for breakfast and executive lounge access. The room was a little small but nicely furnished. Room service was swift, and the food was as it should be in a Hilton. I would possibly use it again just for the ease of transferring to T4. It was also very easy to get into the heart of London to see Love Never Dies in around an hour right from the underground station at T4.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lady_Porsche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartmouth, Canada
Level Contributor
246 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed July 7, 2010

We were able to use a voucher for a free night here so can't really complain but if we were paying the full price, we would be disappointed. The lobby and public areas are very modern and futuristic but the bedrooms are very small and you either get twin beds or a queen size bed. There don't seem to be any king sized beds, except in the suites and this is even more limited to the executive rooms---queen size beds only. In the room with twin beds you basically have to stand on the bed in order to get into the closet. The chair is pushed up against the bed and window. The bathroom, at least in room 246, are outdated and small and the shower leaves a lot to be desired. The room might be adequate for one but put two people in the room and there is absolutely no space.

The young woman who checked us in was pleasant enough but not forthcoming with any information, such as where breakfast would be served for HHonors Members, where the lounge was located etc. When we did go to the lounge, there was nobody at the desk, nor did we ever 'meet' the person staffing the desk. She did appear when one guest, whom she seemed to know, came in and complained about the dinner he had just had in the restaurant on site and she was sitting and talking to him when we left, but never welcomed us or questioned our entry to the lounge. All in all, very impersonal service, small cramped rooms, tiny beds and not worth the price they are asking. If you are flying out of Terminal 4, travelling alone and get a deal, it might be worth it to stay there, but otherwise you will get much better value at the Sheraton or the Marriott, or even the Jurys Inn. And I am saying this as a HHonors Diamond member!

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katchapuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Property: Hilton London Heathrow Airport
Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#4 Luxury Hotel in Hounslow
#6 Business Hotel in Hounslow
#6 Family Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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