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“2014 and 15£ for internet”

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Hilton London Heathrow Airport
Ranked #7 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Gothenburg, Sweden
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“2014 and 15£ for internet”
Reviewed April 14, 2014

Typical airport hotel. Extremely anonymous without any soul and personality what so ever. The staff is friendly but it seems like they in their minds are at the next employment. Yes, the rooms are standard equipped and they're quite clean, but charging 15 pound for internet access 2014!?! I actually don't care about the money but that's so cheap and putting the hotel together with the whole Hilton chain 10 years behind competitors.

Wifi must bee free of charge when you are a hotel resident!

However, a few good things;
- there are three different electrical power outlets at the desk. British (we are in the UK), American 110V and Euro.
-the air-condition has a power-off switch so the room is quiet.

Room Tip: Avoid rooms close the the indoor bridges, you have no privacy if you don't close the curtains.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Flight100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 23, 2014
Dear Flight100

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

Noted are your comments on charges for wifi in the bedrooms and I am sure you are aware that wifi is free through the rest of the hotel.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Devon, England
Level 5 Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 14, 2014

Stayed one night prior to an early morning flight from T4. Have used it before and still up the same good standard. Booked it early and got a good price. Free wifi in the big reception/lounge area works very well. If you book early enough and get a good price its well worth the stay.

  • Stayed March 2014, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank CJandMrsCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 23, 2014
Dear CJandMrsCJ

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay.

Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :- su.mills@hilton.com


With regards and many thanks again,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed April 14, 2014

The convenience of being able to walk to a Heathrow terminal instead of using the Hotel Hoppa system is invaluable. With T4 just a 10 minute in door walk away it is also easy to use it to catch the Underground and scoot in for a few hours to enjoy the sights and sounds of London

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Janice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 23, 2014
Dear Janice A

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us. Your comments regarding the convenience of staying at the hotel are most useful to travellers.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level 5 Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 13, 2014

The newly refurbished rooms are certainly better looking, but the supposed upgrades make them considerably less practical. Room desks are now triangular with the chair at an angle to the wall, so if you business travelers want to watch a sporting event on TV while answering emails, you've got a problem. Absence of a desk phone and even a jot jot pad aren't here and seem necessities to a business traveler at the high end.. New excessively large minibars, king sized beds (with wings) and the absence of mirrors in the room make these already small croweded rooms even more confining. There's only one place for a luggage rack so your suitcase now must significantly obstruct the narrow room foyer to the room exit and the bathroom. By rough measure, it is only about 2 feet and surprising the local fire marshal allowed such minimum egress clearances. The closets look bigger, but who spends a week at an airport hotel? There are many more workable rooms in competitive higher end properties. The room designers have an eye for color, but definitely not for practical travel room experience. The hotel value has stepped backwards.

Room Tip: If you want to get work done and/or have some feeling of space, request a non-refurbished room.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelteam69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 16, 2014
Dear Travelteam69

Thank you for posting a review on the hotel. I am sorry to hear that we were not able to meet your expectations on this occasion and it is very regrettable that we did not have the opportunity to speak with you before you left us.

I have noted your comments regarding the newly refurbished rooms and welcome all feedback from our guests whether favourable or not. Although your comments indicate that you will not be staying with us in the near future we do hope that we can have the opportunity of welcoming you again one day soon

Kind regards
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aberdeen
Level 5 Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 10, 2014

Overall the hotel is excellent. All of the staff are very friendly and it is a convenient location (and I would choose this for T5). The exec lounge is really good with spirits, beers, wine and food in the evening and good hours. Wi fi is a bit unreliable but that seems to be a standard BT Openzone issue across Hilton, Breakfast was beautiful (choice for diamonds was lounge or main restaurant) - waitress in restaurant was very friendly and remembered me from years ago when she worked in exec lounge when it used to be on top floor. Had room 320 which was newly renovated and really good. Only issue was trying to order and eat at the bar - I got told that it was against health and safety, although after about 10 minutes and a duty manager who said the same, they gave in. In my whole life, I have never known a hotel or bar where it is against health and safety to eat at the bar - I was told that someone may knock a glass into my food (well surely they could do that at a table). With over 180 nights last year at Hilton this sure is a first. This is the only reason I did not give the hotel 5 stars as the rest you could not fault (oh except they got rid of the free shuttle to T5 and replaced with Hoppa Bus - note you can go down stairs at front of hotel and reach road where you can hop on a free London bus which runs every 5 minutes and not support the Heathrow Hoppa monopoly).

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bikevail09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 11, 2014
Dear bikevail09

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

I apologise for any inconvenience to you by the regulations against eating food on the actual bar at Dancers but am sure you understand.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
95 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed April 9, 2014

Stayed one night on business. Obviously convenient for T4 as attached to it by walkway. Been open for years but still fresh and currently refurbing rooms. Was in one of the upgraded rooms...nice but small. Exec lounge again nice but small. Not the cheapest airport hotel due proximity to terminal.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 11, 2014
Dear Steve G

Thank you for posting such a positive comment following your stay at the Hilton London Heathrow Airport.

We are pleased to see your stay was a pleasant one and look forward to another opportunity when we can welcome you back once more.

If I can assist you further before then I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week-end and remain for now with kind regards

Su.mills@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Endless Mountains, Pennsylvania
Level 5 Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 6, 2014

What a surprise with the new remodel rooms. Tastefully done. We like to stay here after a long flight, take a nap and then on to explore London. Connected to terminal 4 this is a great place to stay. Rooms are clean and comfortable and the staff are professional and friendly. The executive lounge offers a great breakfast and wine, beer and light menu in the evening. I wouldn.t think of any stay in any other hotel at Heathrow.

Room Tip: Ask for a new room.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dreammj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review, April 11, 2014
Dear dreammj

Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us.

Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us. We are so pleased you enjoyed our newly refurbished rooms, we are very pleased with them ourselves and know our guests will be too.

We are very pleased to see you enjoyed your stay and welcome the opportunity of you staying again when we can exceed your expectations next time around.

If in the meantime I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Property: Hilton London Heathrow Airport
Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#6 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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