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“Convenient for the airport but pricey for food”

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Hilton London Heathrow Airport
Ranked #6 of 21 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Reviewed November 16, 2013

We booked for 2 nights before returning to Australia. We spent the Sunday in the hotel with friends and the Monday at meetings in central London.
Reception were friendly and efficient..We were very happy with the room. Friends joined us for a late lunch and we ate burgers and drank a coffee in the coffee lounge. It was £90 for 4.
Later for dinner, we did not want café fare again. The Aroma buffet was open and a large sign implored us to wait to be seated. We waited and waited. Aircrew were serving themselves from the buffet. After some minutes, the man from the bar told us it was closed on Sunday nights. But people are eating we said pointing at what must have been ghosts - its only open for them he said. An opportunity missed.
Having a drink, we watched for half an hour as lots of other guests followed suit. There was plenty of choice but only for aircrew.
So we headed for Zen until we saw the prices. £9.20 for rice, £17 plus for a main, £55 for duck.
We joined others asking at the concierge for ideas of where to eat but as we did not want to taxi out we headed for Terminal 4 with great trepidation...Café Rouge or Wetherspoons ! Well, I swallowed my pride and HH membership and went to the latter. The staff were great, the food exceptional and you could believe you were in a town pub and not in an airport. We settled a bill which was less than lunch, were replete and gave a big tip to the staff.
Back to the hotel - breakfast if included in your rate is good value. Staff were friendly particularly the Polish guy in Oscars and again in Aroma.
Concierge staff were exceptional and sorted out our many suitcases and transfer to Terminal 3 with great aplomb.

Room Tip: Worth having HH membership as there is a special floor.
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  • Stayed: November 2013, traveled with friends
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Thank Fosseboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded December 31, 2013

Dear Fosseboy

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I was disappointed to read you that you had a poor experience with us.

I do apologies for these disappointments, your comments regarding the closure or our Aromi restaurant are noted and this is something we are actively reviewing. Also your comments regarding the charges - which we do keep in line withother hotels in the Heathrow area.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

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Reviewed November 16, 2013

Just wanted to drop a note and say that Matthew at the front desk was very helpful and effecient druing my check in process. I stay at Hiltons all over the world as I travel for business and vacations and I have to say this fine gentlemen's knowledge, demenor, and overall presence was a breath of fresh air after a long flight. Its people like him that keep me coming back and you really have a top notch individual here with Matthew welcoming customers.

Excellent first impression..... keep up the great work!!!!

  • Stayed: November 2013, traveled as a couple
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Thank todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded December 31, 2013

Dear todd B

Thank you for taking the time to post a response on our TripAdviser page. It is always good to receive specific comments regarding our staff and have thanked Matthew for his service to you. All our staff strive to offer a high level of service to our guests and we look forward to having you stay with us again.
Kind regards

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Reviewed November 16, 2013

I have stayed here several times over the last few years when I am flying through terminal 4. There is a very convenient walkway linking the hotel to the terminal, which means I don't have to worry about traffic or catching a bus or taxi. The rooms are clean and quiet - well sound insulated, no airport noise gets in. Very expensive, but very convenient.

Stayed: September 2013, traveled on business
1  Thank Martin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded November 18, 2013

Dear Martin E

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased you enjoyed your stay. Retrospectively, if I can assist further with this or another stay, please mail me on :- su.mills@hilton.com

With regards and thanks again,

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Reviewed November 15, 2013

I was flying out from Heathrow the next morning so I needed a hotel close to the airport. Picking the Hilton at terminal 5 would probably have been smarter as the train connections to terminal 4 aren't great but this one is great if your flights leaves from terminal 4. The lobby is impressive and the personnel is helpful but I must say I was rather shocked to hear that the price of over £200 only included wifi in the lobby and it would cost another £15 to get wifi for one night in my room. For one device. That's the steepest price I've had to pay for wifi so far. The room was nice and modern but I was quite surprised to see discover that the whooping room price only meant a single bed (no not a queen but one of those less than 1m wide ones) which is something I had not expected from a Hilton. Bathroom was very nice so that was a definite plus. The best part was however the breakfast which had heaps to choose from and plenty of staff. The price is steep but then again, most hotel prices are in the London area.

Stayed: November 2013, traveled on business
Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded November 18, 2013

Dear Linda N


Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us.

Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us.

We are very pleased to see you enjoyed your stay however your comment regarding the room is noted as it is always open for guests to request a change of room if available.

If in the meantime I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards

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Reviewed November 12, 2013

Very nice, clean, quiet room - was able to sleep great. Stayed there as so very convenient flying in and out of Terminal 4 at Heathrow. Being used to the U.S. model of Hilton, it does insult that wi-fi and breakfast are extra on top of the exorbitant price of rooms here.

  • Stayed: November 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Deidre R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded November 18, 2013

Dear Deidre R

Thank you for posting a comment on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel.

Noted are your comments on prices and as much as we try to keep in line with hotels in the local area, I am sorry you feel we are expensive.

If I can assist you further I'd be happy to hear from you and ask that you contact me on the below e-mail address.

In the meantime, I wish you a pleasant week and remain for now with kind regards

Su.mills@hilton.com

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Reviewed November 11, 2013

Judging buy the costs of this Hotel I expected more, we stayed in Room 445 , for wifi £14.99 considering its free in motorways services and Popular burger bars this was outrageous, Breakfast for 2 was £55.00,For ease of access to terminal 4 its exemplary as its a 6/10 minute walk across a walk way, but you can get taxied via a golf buggy, tip: take that its a hell of a walk with cases. The Hotel is reminestant of a ssoftware companies reception, room 445 was in desperate need of updating, carpet torn and stained, wall paper peeling and blitered, as you would expect it had a stocked mini bar with the normal over priced contents, the room had a hair dryer and Iron and ironing board, the bathroom was clean although the fake marble sink was cracked and chipped, the staff where courteous and polite and very friendly.The only thing that made this a choice to stay was its location to the terminal.

  • Stayed: November 2013, traveled as a couple
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1  Thank Readingfc2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded November 18, 2013

Dear Readingfc2105

Thank you for posting a review on the hotel. I am sorry to hear that we were not able to meet your expectations on this occasion and it is very regrettable that we did not have the opportunity to speak with you before you left us.

I am happy to advise that there is a refurbishment planned, nevertheless, so we can check the room for ourselves, it would be appreciated if you could let us know your room number or name/date of stay to do this.

My email address is: su.mills@hilton.com and for now I remain with kind regards

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Reviewed November 10, 2013

stayed there for one night, front disk staff are professional and extremely helpful, Great Location.
the furniture was old and room is dirty.
Bathroom is not clean at all, prefer to stay at Yotel than this hotel.
Does not worth £220 and will not stay there again for any reason.

  • Stayed: November 2013, traveled solo
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Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded November 11, 2013

Dear Mohamed A

Thank you for posting a review on the hotel. I am sorry to hear that we were not able to meet your expectations on this occasion and it is very regrettable that we did not have the opportunity to speak with you before you left us.

I am happy to advise that there is a refurbishment planned, nevertheless, so we can check the room for ourselves, it would be appreciated if you could let us know your room number or name/date of stay to do this.

My email address is:- su.mills@hilton.com and for now I remain with kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport | Heathrow Airport Terminal 4, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#6 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range: $130 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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