My favourite airport hotel probably due to the fact that it is attached to the terminal 4 (by a 5-10 minute walk way).
This stay was pretty much like every other that I've had here apart from on this occasion there were three things that stood out:
Numerous ‘clean’ plates both in the executive lounge and the main restaurant still had food stains on them – obviously their dishwasher isn't doing its job properly and dirty plates is not what I expect from a Hilton.
In room hotel guide states that there is a complimentary shuttle service to terminal 5, I had noticed that the electronic sign by the concierge advertising the sale of shuttle tickets.
Haven't needed to take the shuttle to T5 for well over a year so went to enquire which was correct for next time I use it - informed that the in room hotel guide was incorrect.
I would imagine that there are some awkward situations where people are boarding the bus thinking that it is free.
Whilst standing by the concierge desk I heard a lady enquiring about places to eat at terminal 4, she was informed that the only food options at the terminal were for breakfast and sandwiches.
I had to mention to the lady that the information given to her was incorrect as there is a Café Rouge restaurant and a Weatherspoon pub, both with comprehensive full menus.
I myself always eat at the pub when staying at this Hilton, surely the concierge should know this basic information.
- Official Description (provided by the hotel):
- The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more less
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- Also Known As:
- Hilton London Heathrow Airport Hotel Hounslow
- Hilton Hotel Hounslow
- Hilton Hounslow
- Hounslow Hilton