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“Valuable oasis at Heathrow”

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Hilton London Heathrow Airport
Ranked #6 of 21 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Reviewed May 4, 2013

The Hilton Heathrow Terminal Four provides a dependable, peaceful and well-designed property for anyone trying to reduce the stress of Heathrow travel.

On the up side -- the hotel is used to traveler "throughput." Everything from check-in to house keeping is efficient, with the traveler in mind. Top notch staff. The location at the airport is good. The food is good. Most importantly, it's a quiet hotel. There's also a great executive lounge for Hilton Honors members that serves decent food throughout the day.

On the down side -- don't be fooled by the alleged "easy walkway" to Terminal Four and trains. The covered walkway is natural air -- not heated or cooled, and you do have to go outside to access it. It's a very long walk from the hotel to Terminal Four -- maybe a half mile? Not just a stroll, it's a hike. It's literally ten minutes by foot from the hotel to Terminal Four, then another 20 minutes to wait for and board the free train to the other terminals. It's a solid 35 minutes, regardless of time of day, if you're trying to get from the hotel to any terminal other than Four.

There is a solution -- the hotel offers a taxi service to Terminal One (or the others) for 15 pounds cash, or 20 pounds credit card. Well worth it if you have luggage. Reserve the taxi through the concierge desk and then enjoy being driven point to point.

For business travelers, this hotel has all the prerequisite amenities to make for a pleasant overnight rest plus location and a great staff.

  • Stayed: April 2013, traveled solo
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1  Thank TechPAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded May 9, 2013

Dear TechPAO

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,768 - 2,774 of 3,993 reviews

Reviewed May 2, 2013

My wife and I stayed here with our 2-year old son for a night before flying back to the US. We now always stay at the Hilton on our last night in the UK as it makes preparation for a morning flight much easier. As previous reviewers have said, it is a short walk to Terminal 4. All the hotel staff are very professional and especially friendly to our young son, which makes our stay more enjoyable. What was new for us this time was we had booked an Executive room so we had access to the Executive lounge for an evening drink and morning breakfast and we got complimentary Wifi. This is something we will definitely do again.

  • Stayed: April 2013, traveled with family
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Thank angloinusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded May 9, 2013

Dear angloinusa


Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us.

Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us.

We are very pleased to see you enjoyed your stay and welcome the opportunity of you staying again when we can exceed your expectations next time around.

If in the meantime I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards

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Reviewed May 1, 2013

My hubby and i first stayed at this hotel in December 2007 prior to our holiday in Thailand. I was extremely happy with our stay and was looking forward to staying again last weekend.

Hubby and i arrived at the hotel 3.5 hours before allocated check in time and were given our room upon arrival. The check in was swift and extremely professional.
We were given a queen room on the 3rd floor which was clean, tidy and totally adequate for our needs. The hotel bedrooms could if picky do with a little refurbishment but for £140 which included breakfast I felt we had value for money.

After unpacking we made our way downstairs to the bar area where we were served by Daniel who couldnt have been more attentive. I ordered a mojitto which was made perfectly and sat putting the world to rights for the rest of the afternoon.

Hubby and i booked to eat in the Chinese restaurant which was lovely and the service was exceptional.

Breakfast was exactly as i was expecting, we were seated within moments of arriving in the restaurant and hot coffee was offered. Breakfast is buffet style with a vast array of choice.
The bacon and sausage could be a little hotter but not enough to spoil your breakfast.

All in all we had a lovely stay again at the Hilton and will have no hesitation in returning.

  • Stayed: April 2013, traveled as a couple
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Thank JoPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded May 2, 2013

Dear JoPeter

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by completing Hilton's on-line guest questionnaire which we use to rectify any shortfalls highlighted to us.

For now, we do look forward to being able to welcome you back soon so we can hopefully fully exceed your expectations next time around and again, in the meantime, if I can assist with this or with any other aspect of a booking with us, I will be happy to help.

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Reviewed April 30, 2013

Very quiet and clean hotel, great staff, good food options, and a nice bar. Why not make wireless complimentary?

It is a 15 pound cab ride and about 5 minutes to the terminal. Will stay here again when I have a morning flight out of Heathrow.

Room Tip: The all appear to be good choices
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  • Stayed: April 2013, traveled on business
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Thank HardKnocksOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded May 1, 2013

Dear Georges L

Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay. As you are aware we do offer complimentary wifi to guests throughout the public areas of the hotel.

Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :-
su.mills@hilton.com


With regards and many thanks again

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Reviewed April 30, 2013

As you view this hotel from the outside it certainly looks striking with a slick modern design. The hotel is in a great position for all of Heathrow through rail connections but it is excellent for Terminal 5 travel as it is connected by a covered / enclosed walk way from the airport terminal.

The lobby follows the outside design with its impressive open plan situation and glass sided lifts. The lobby also houses the bar & restaurants and tucked in a corner is even a VIP lounge for those with the tickets or wallet to get access. Also on site is a gym & pool which also features an outside view as part of the overall modern design.

The room I had followed the theme and was very well equipped, stylish and comfortable. Mine over looked the inside of the hotel which was better than it sounds as the ends of the hotel are glass so you still got natural light in to the room and there was no noise intrusion from the restaurant below.

The staff were excellent and were willing to serve and assist in all cases. The only minus point concerns Hilton in general not the hotel in that as ever wifi was only free in the lobby and the mini bar prices were as high as the planes flying out of the airport! A great Heathrow base for those able to spend a little more than usual or demanding a close to Terminal 5 location.

  • Stayed: April 2013, traveled as a couple
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Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

The hotel is directly connected to LHR T4 via a long covered walkway. If you land at another terminal, just take the free inter-terminal train.
Check in was quick and we were upgraded to an Executive room as part of the Hilton Gold card benefits. The check in clerk also provided the wi-fi login details without me having to ask.
The room was modern and comfortable. The bathroom had a walk-in shower which was much better than a small glass cubicle. There was no noise from aircraft within the room or the hotel.
The hotel is a perfect size with five floors of rooms surrounding a large central atrium. So not far to walk to the room, unlike the Hilton London Gatwick.
The Executive Lounge is on the ground floor by the entrance. Access is by room key. The lounge was comfortable and provides a hot breakfast.
There is a also a swimming pool for use by all hotel guests.
I’d recommend this Hilton to anyone who needs to stay at London Heathrow.

  • Stayed: April 2013, traveled as a couple
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Thank Feagz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded May 1, 2013

Dear Feagz

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and your useful information for fellow travellers.

Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for a future stay, please mail me directly on :- su.mills@hilton.com

In the meantime, we look forward to welcoming you back soon and remain for now with kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Located, what seems like miles from terminal 4, this Hilton is not what I've come to expect. The rooms and bathrooms are old and in desperate need of an update. Public wifi was offers for free and the staff was very friendly during check in and check out. There's literally nothing around within waking distance with the exception of the mile hike back to the airport. Terminal 5 offers an amazing Hilton property that I'd recommend over terminal 4

  • Stayed: April 2013
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Thank TravelingGuy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this reviewResponded April 30, 2013

Dear TravelingGuy31

Thank you for posting a review on the hotel. I am sorry to hear that we were not able to meet your expectations on this occasion and it is very regrettable that we did not have the opportunity to speak with you before you left us and am happy to advise that there is a refurbishment planned.

In the meantime, I wish you a pleasant week and remain for now with kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport | Heathrow Airport Terminal 4, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#6 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range: $128 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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