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“Average Airport Hotel”

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Hilton London Heathrow Airport
Ranked #6 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Reviewed July 14, 2011

We stayed for just one day at the Hilton Heathrow. For an airport hotel is not a bad choice. But it is always an airport hotel, good only if you have to wait for connections or spend a few hours. The rooms are small and not very clean. The bathroom is also small but with a good shower. The hotel chages GBP 10,00 for each Wi Fi connection !!!

  • Stayed: July 2011, traveled with family
    • Value
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Thank saopaulo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,516 - 3,522 of 4,134 reviews

Reviewed July 10, 2011

There was a cockroaches crawling around in the toilets at the basements by the meeting rooms. I meet a sanitarian who said that he had to call the Pest control company AGAIN.

  • Stayed: May 2011, traveled on business
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2  Thank Wiffus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2011

I stayed here because there was a walkway to the hotel from Terminal Four and I had an early flight. I had booked a Queen room for one night at 216 GBP. When I arrived a little before the check in time, the clerk at reception said I could have a room right away if I could take a 'single' instead of a 'queen'. He assured me that the only difference was the size of the bed and that having a smaller bed meant a larger space altogether. I agreed. The room was a bit bigger than a closet and looked out onto the stairs and into the restaurant. I checked later that the window was, at least, one way! The bottle of wine and cheese snacks that I had pre-ordered never arrived, so I decided to have a snack in the bar restaurant. Deciding that US$35 for a hamburger was a bit steep I settled for a cheese and pickle sandwich with chips for US$16. The food was okay, the service was abysmal. The waiter walked back & forth in front of me several times without acknowledging me while he cleard tables. Eventually I caught his attention and he took my order. Fifteen minutes later I got the glass of wine and 15 minutes after that the sandwich arrived. No-one came back to check if I needed anything else.

Overall, the staff all seemed very up themselves. Their attitude was that they were too important to wait on guests! The guest shop server had a sign that said back at 2:45 pm. She finally showed up at 3:05 without a word of apology and then barely wanted to know me when all I required was a newspaper. The room for the price was laughable. The only plus for this Hilton Hotel was the location and that it was clean.

  • Stayed: June 2011, traveled solo
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2  Thank inclinekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2011

I arrived on British Midlands from Kyrgystan around 1 pm and with a short airport tram ride I was at the Hilton at Terminal 4. The rooms were nice and very clean. I paid 60 pounds for an upgrade to use the VIP lounge. From 6PM there was unlimited beer, wine and spirits and enough food to count for dinner. With the upgrade and tax, the cost was 310 pounds or US$509. I'm not sure the convenience was worth it. Glitches were an attempted charge of 6 pounds (US$9) for two Coca-colas. When I enquired, they stated that the minibar has sensors and if the cans are moved, you're charged! I would have expected that they had free WIFI but no, they only had one computer in the VIP room.

  • Stayed: June 2011, traveled on business
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1  Thank 808man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2011

Thi shotel is very convenient for an early trip I would not stay here other wise. The hotel does not have Wi-Fi through out. Only in common areas at a charge. I was in the 4th floor and the room was ugly and dated. Very nice flat screen. Two hair driers. One worked the other one did not. The view - no view. The bathroom had mold on the walls. The carpet, looked like it had not been cleaned in ages - I did nto step barefoot at any one time.

The plus side
1) location
2) location
3) Nice concierge staff

  • Stayed: June 2011, traveled on business
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1  Thank Marce1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2011

My wife and I have tried a variety of hotels/B&Bs close to Heathrow but this was our first overnight literally at the airport. We were pleasantly surprised. This was a Saturday booking a little before peak tourist season, so the hotel wasn't full and the rate reasonable - we had booked several months in advance and were able to get an upgrade to the Executive floor with breakfast included. That said, we found the service from check in onwards to be excellent and the room quiet with first class amenities. Our only complaint was the relatively inefficient air conditioning, though it eventually got to a comfortable sleeping temperature.
A full buffet breakfast was available from 6.00 am (Continental from 5.00) so we were able to enjoy a good meal with no rush to make our early flight to the US. An excellent choice especially if you are flying from Terminal 4.

  • Stayed: June 2011, traveled as a couple
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1  Thank StonyPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2011

I wanted a place to stay for a night to cure jetlag and this property fit the bill nicely.

I arrived at T5 and was delighted that they provide a free shuttle service (you need to pay to get to other hotels).

I received a warm welcome from the Front Desk agent who immediately recognized my Gold status and offered me the option of a late check-out, which I gladly accepted after 20 hours of travel. The lobby is bright and modern...a covered courtyard with rooms in two towers on either side.

The room itself was on the small side, but not a problem for me. I had enough room to move around and the work desk was large enough for me to be able to get some work done.

The Executive Lounge is on the ground floor. I liked the contemporary design. It was well stocked with food, beverages, and reading material. I enjoyed Happy Hour and breakfast there. Staff were very helpful.

The Concierge provided excellent directions on taking the Tube into town. There's a station under T4 that's only 5 minutes from the hotel via covered walkway.

I'll definitely knock on this hotel's door again the next time I overnight at LHR.

  • Stayed: May 2011
    • Value
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Thank damianb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport | Heathrow Airport Terminal 4, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#5 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range: $132 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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