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“Totally disgusted with this hotel”

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Hilton London Heathrow Airport
Ranked #6 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Reviewed June 13, 2011

We booked this hotel as we were going to Malta from terminal 4. When we got there the receptionist was lovely she gave a voucher for the car park just opposite the hotel. The 1st problem was the next morning we were charged £9.50 for the mini bar which we didnt use but because we opened it to have a look they said it has a sensor on it so you will be charged just for opening it!. So we went down to reception and made them take it off but we wonder how many people notice they have been charged and pay!.
But 2nd problem was when we got back a week later we went to leave the car park but the 8 nights parking we booked wasn't actually 8 nights, as we had arrived at 2pm but didn't leave until 19.30 we were charged another £15 for parking as it was over the time! This is not only unfair, we weren't advised at any time of this policy and certainly would have reconsidered staying here if we had known. When we stayed at the Gatwick hilton last year they advised the 8 days parking was until midnight so why not at the Heathrow Hilton? We will never ever stay at this hotel again we are totally disgusted with this hotel, after coming back from a great birthday holiday we came back to this.

Room Tip: Just boom a room that you can afford
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  • Stayed: June 2011, traveled as a couple
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2  Thank rosarat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,477 - 3,483 of 4,076 reviews

Reviewed June 12, 2011

Great hotel for an airport hotel, rooms very comfy - really clean bathrooms (careful - no handrails into the rather standard tall tub/shower - a little slippery getting in. We had no complaints, good wake up call and great dinner at the VERY wonderful Zen - in the lobby - amazing Asian fusion food for an airport hotel. Would go back to the hotel just for the restaurant. The morning breakfast was wonderful!

  • Stayed: May 2011, traveled as a couple
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1  Thank ShelbyOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2011

The staff were charming, the room very comfortable and breakfast, as always, was varied and plentiful.

  • Stayed: April 2011, traveled as a couple
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Thank inaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2011

Very convenient to the airport, great place to stay before or after a flight. Good choice of dining in the hotel. Pool and Gym on location which was nice. Rooms are good size and clean. Would recommend it.

Stayed: June 2011, traveled as a couple
Thank jesslca321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2011

Hotel:
Stayed overnight in an executive Q room with clean bathroom, comfy bathrobes & slippers, joint TV-stand/desk, huge fluffy towels & extremely comfy bed (although jetlag could have attributed to this). The room had great block-out curtains and was - to my delight - very quiet dispite being next to Terminal 4. The covered walkway tube joining the Terminal to the hotel is about a 5-10 min walk with luggage. The steam room and pool were lovely from 4-5pm with only a few guests taking opportunity to enjoy the sunshine by the pool. It is a small 1m pool. The gym however, at this time, was rather packed. The only cons were outdated decor and a defect UHT milk (opened) that smelt off and should have been picked up by housekeeping. The room lighting could be improved as it is quite dark when the curtains are drawn closed.

Service:
Welcome service at the front desk isn't consistent. I was greeted by a lady who was off shift in 10 mins, and therefore was polite but abrupt. Concierge, room service, restaurant and fitness club staff were friendly and very helpful.

Food:
Dinner (room service) was Sea Bass Fillet and cheese platter. The fish was beautifully cooked, however the roasted root vegetables didn't quite match. The cheese platter was disappointing with grapes that were not washed, and only 3 varieties. Breakfast at buffet had good variety and tasty.

  • Stayed: June 2011, traveled on business
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Thank CandiedRosePetals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2011

My favourite airport hotel. Nice calm atmosphere. Bright and airy.

  • Stayed: February 2011
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Thank Ryanbruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2011

I have stayed here twice because of it's proximity to T4 at Heathrow. There is a connected walkway. There wouldn't be any other reason to stay here. The rooms are comfortable with a view over the atrium. It is very expensive though and I wouldn't pay the full published price - look out for offers. At the amount charged I would expect bathrobes and more extras in the bathrooms, but they have the cheek to charge an additional £60 for a room on the exec floor for the small extras. The breakfast was good and food from room service perfectly okay, although again very expensive - £14 for a salad - yikes.

  • Stayed: May 2011, traveled solo
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1  Thank LoveLuxury2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Heathrow Airport

Address: Terminal 4, Heathrow Airport | Heathrow Airport Terminal 4, Hounslow TW6 3AF, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#5 Family Hotel in Hounslow
#6 Business Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range: $129 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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