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“Brilliant Hotel, Great Pool”

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Holiday Inn Haydock M6, Jct 23
Blandford Forum, United Kingdom
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Brilliant Hotel, Great Pool”
Reviewed October 31, 2013

Stayed 25th Oct/26thOct with our family. We booked via the Holiday Website for the cheapest rate. Fantastic pool and leisure facilities. The pool receptionist was very helpful and informative. Inlc the door code. Dining room especially breakfast was very busy but great food and service. Loads of parking, clean good rooms. Only a few little complaints. Alcohol is very pricey and so are the teas and coffees which is why no-one was drinking tea etc. I agree room 426 and 428 the water preswsur is lowIf there is a wedding then it is very, very busy. Go early for breakfast and eat after 7.30pm. Ideal for the motorway and A580. Would stay again as the staff especially Sandra and her daughter were fantastic.

Room Tip: Ask for rooms on the 4th floor numbers 426 onwards or at the end of the corridor then when there is...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Middleton70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, November 5, 2013
Dear Middleton70
Thank you for taking the time to post your comments onto the Trip Advisor website following your recent stay here at the Holiday Inn Haydock.
I was pleased to read that you enjoyed your stay so much that you'll stay here again and please be assured that I will share your feedback with the team and recognise Sandra and Catherine for their excellence service.
We look forward to welcoming you back in the future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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733 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
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English first
Durham, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2013

Reception staff were rude, ignorant and would not listen. Room was dusty and thin small towels. Spa staff were talking among themselves and didn't tell us the information we needed such as the changing room codes, were we had to sign in and were we got the towels. Beauticians were fantastic! Could not dine in the hotel on the evening until 9:30pm but staff did not tell us this, so had to settle with room service. Room service menu was rubbish. Television broke. Paid for room service when it came then they tried charging us again for it at checkout. Breakfast was £15 each. Meant to be a romantic weekend away and it was a disaster.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LauraAnn94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, November 4, 2013
Dear LauraAnn94
Thank you for taking the time to write a review about your experiences with us.
I am sincerely concerned that we have fallen short of your expectations as we take the confidence our guests place in us to provide an environment of comfort and value very seriously, and work diligently to rectify any unsatisfactory experiences.
I would like to assure you that your comments have been shared with the relevant department Managers and will be used to monitor and improve the quality of services we offer to our guests going forward.
I am pleased that our Guest Relations Department was able to come to prompt and mutually acceptable conclusion to the matter with you to resolve your dissatisfaction.
Yours sincerely
David Pickering
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchcombe, United Kingdom
Level Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 26, 2013

This was a very average hotel really. I did not use any of the facilities as it was an overnight business stay but the room was grubby and the towels were thin and not much bigger than a hand towel. It was not good value for money based on the price paid and it was only worth staying there as it convenient for the racecourse which was the venue for me the next day. The staff were friendly although overwhelmed by a big party arriving at the same time as me so I had to wait a long time to get checked in

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ros184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, October 29, 2013
Dear Ros184
Thank you for taking the time to write a review about your experiences with us.
I am sincerely concerned that we have fallen short of your expectations as we take the confidence our guests place in us to provide an environment of comfort and value very seriously, and work diligently to rectify any unsatisfactory experiences.
I would like to assure you that your comments have been shared with the relevant department Managers and will be used to monitor and improve the quality of services we offer to our guests going forward.
Yours Sincerely
David Pickering
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

This was a great hotel to stay for business, Big hotel but freindly atmosphere, the staff were great and the food both in the restaurant and at breakfast was also extremely good.

One downside in my room, the water pressure in the shower was low so not much water but hey ho only one thing.

Room Tip: 414 on the fourth floor not much of a veiw but a very quiet room.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kieth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, October 29, 2013
Dear Kieth B
Thank you for taking the time to post your comments onto the Trip Advisor website following your recent stay here at the Holiday Inn Haydock.
I was pleased to read you found all the team extremely friendly and you enjoyed our food at both dinner and breakfast. Please accept my apologies for your disappointment in the water pressure in your shower - our Maintenance Manager is currently resolving this issue.
We hope to welcome you back in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

Hotel was lovely,in quiet location,included spa,pool and gym,which was was a bonus to are stay,room very good and clean,food and service very good,especially buffet breakfast,breakfast chef trevor was very polite and could not do enough for us,which he said don't speak no english,made us laugh.will recommend staying here again could not fault the hotel and enjoyed are overnight stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, October 29, 2013
Thank you for taking the time to post your comments onto the Trip Advisor website following your recent stay at the Holiday Inn Haydock.
I was pleased to read you enjoyed your short stay with us and will ensure that I share your feedback with the team and recognise Trevor for his excellence service.
It's great that you would recommend us and we hope to welcome you back in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 14, 2013

we have just had the most fantastic weekend at this hotel and cant praise it highly enough.I stayed on the friday night in preparation for our wedding on the saturday. Karen has been brilliant at organising and helping us to sort out all our wedding arrangements,nothing was too much trouble. All the staff at the hotel have been really pleasent and helpfull especially jane and hannah who looked after us on our actual wedding day. they all made sure that anything we needed was sorted out. We would also like to give our compliments to the chef,our wedding breakfast was fabulous. All our guest commented on the food saying how good it was (would highly reommend the lamb!) and plenty of it. The evening buffett (we chose the hotpot option) went down a storm as well as the bacon and sausage sandwich midnight feast.From waitng on staff at breakfast to evening bar staff everyone was really friendly and polite. The grounds were lovely for our photos,and also were nice for an early morning pre wedding breath of fresh air!The rooms were very comfortable and a good size and very clean.Ive already recommended to one of my friends for them to book there wedding here,i would not hesitate,from start to finish it ran really smoothly.If i could do it all again i would and i wouldnt change a thing,thank you all so much

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debsly39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, October 16, 2013
Thank you for taking the time to post your comments onto the Trip Advisor website following your recent wedding here at the Holiday Inn Haydock.
It's such a pleasure to read that we were able to make your special day so enjoyable.
l will ensure that I share your feedback with all the team and recognise Hannah, Jane, Chef and Karen for their excellence service.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

Only stayed one night, booked with National Holidays. Room was excellent, very clean with comfortable furnishings, bathroom had a very good shower. We had a three course meal (included in the price) with carvery main course, and it was just like home cooked ! The staff were very good and overall our stay was first class. Hope all Holiday Inn hotels are of this standard ??

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elizabeth p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Response_TA, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, October 16, 2013
Thank you for taking the time to post your comments onto the Trip Advisor website following your recent stay here at the Holiday Inn Haydock.
I was pleased to read that you had a first class stay with us - finding the rooms very clean and comfortable, and that you enjoyed your meals with us.
I will share your feedback with the team and we hope to welcome you back in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Haydock M6, Jct 23

Property: Holiday Inn Haydock M6, Jct 23
Address: Lodge Lane | Haydock, Newton Le Willows WA12 0JG, England
Phone Number:
Location: United Kingdom > England > Merseyside > Newton Le Willows
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Newton Le Willows
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Haydock M6, Jct 23 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Haydock Hotel is superbly located just off Junction 23 of the M6 next to Haydock Park Racecourse and serves as a gateway to the entire North West Region. In close proximity to Manchester and Liverpool via the A580 that links the two cities. Also within a 15 mile reach of the hotel are the towns of St Helens, Warrington, Wigan, Leigh and Bolton.The hotel offers Standard, Executive and Accessible Rooms all offering High Speed Internet Access and all are Air Conditioned.The Holiday Inn Haydock combines an excellent range of facilities for both Business and Leisure travellers including Kids Stay & Eat Free* The hotel has full Leisure and Fitness facilities, Restaurants and Bar serving food and drinks throughout the day, 24 hour room service. The hotel also caters for Conference and Banqueting events for up to 180 people making it an ideal location for Weddings, Seminars and Training courses. Parking (including a total of 4 accessible parking bays) is free for all guests using the hotels facilities The hotel makes the ideal base for visiting local attractions including Haydock Racecourse, Liverpool , Trafford Centre, Manchester United Football Club, Manchester City Football Club, Liverpool Football Club, Everton Football Club, Wigan FC and Aintree Racecourse. ... more   less 
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Also Known As:
Holiday Inn Haydock m6, Jct 23 Hotel Newton Le Willows
Newton Le Willows Holiday Inn
Holiday Inn Newton Le Willows
Holiday Inn Haydock M6, Jct 23 Newton Le Willows, Merseyside

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