Shocking shocking hotel. DO NOT BOOK IF WITH A GROUP.
I stayed in this hotel as part of a large group and it was the worst hotel experience I have ever encountered. Here are a few of the many faults.
Staff attitude was disgusting. Manageress was the worst. She made our stay very uncomfortable. She complained about everything the younger group members did.
She would get shirty if you asked her for anything that wasnt available.
The meals were shocking. We were given our meals by staff who near threw them down in front of us. And theportion sizes wouldnt even fill my 16 month old. Some food was not cooked correctly. So we asked for self service which they said they would do. On second nite they set up the self service but staff stood at hotlplate and rationed out the food. Again miniscule portoon size. Desert wasnt even worth waiting for. Frozen Iceland gataux. Once last person walked from hotplate everything was very quickly removed so noone could attempt a second helping.
Dark haired waitress was seen by myself leaning on elbow against hotplate eating gum (open mouth eating too).
One nite the adults in group didnt even get desert so when we asked they brought out the smallest portion of frozen cheesecake ever.
We were given water with every meal. No juice and no sign of post meal coffee.
Packed lunches were provided. And again very very sub standard.
During manageress's day off the other members of staff apologised about her. They even told us that she is a "b###h" and no one likes her. Very unproffessional.
Rooms were shocking. Very plain. My wet room and few others I spoke to had flooding. The shower filled the whole wetroom and even trickled into bedroom. To use sink I walked in an inch of water.
They advertise free wi fi. Yes but only of your within 20 metres of front desk. No rooms had wi fi at all.
I have stayed in many hotels and this is the number one worst customer service experience. I understand that we were on a group booking and price was group price, but I know they cut so many corners that they made a big profit especially with meals. Drfinately didnt get moneys worth.
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- Also Known As:
- Ramada Encore Haydock Hotel Haydock
- Haydock Ramada
- Hotel Ibis Styles Haydock Merseyside