We visited the Expanse for a 50th birthday party. We were a small family group of seven, celebrating with our elderly father - as children we had visited the hotel often which added to the overall sense of occasion. We stayed overnight on a Saturday and had a meal in the restaurant. Upon our arrival, the head receptionist was totally indifferent to our party, she did not welcome us, she didn’t smile and was not at all friendly; we were clearly a great inconvenience to her and this behaviour continued throughout our stay. Everything seemed to be too much trouble; there were big sighs and the actual rolling of eyes on one occasion when we purchased some postcards. Sadly the night porter mirrored this behaviour and was less than friendly when serving late drinks at the bar. The staff serving in the restaurant were the only good thing about our stay. They were very friendly and professional. They made our evening in the restaurant a real celebration and couldn’t do enough for us. We wrote to complain shortly afterwards, as we didn't want to spoil the weekend for our father by complaining at the time, but the response from the hotel manager left us with the distinct impression that he had not even spoken to the head receptionist about her behaviour towards our party and worse, that he may have felt that we had fabricated the events reported. Our last communication with the hotel was ignored. Go for a meal as the restaurant staff are lovely, and the food is simple but well cooked and nicely presented. The head receptionist on the other hand was impolite and surly and we were deeply offended and upset by her behaviour, which was completely unwarranted.
- Official Description (provided by the hotel):
- A haven of peace and comfort, a place to relax and recharge, or it can be your ideal base to explore artist David Hockney's Wolds. Take a walk around the beautiful Flamborough Head Heritage Coastline and stop off in the Marine Bar, our C.A.M.R.A. Awarded real ale pub. ... more less
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- Also Known As:
- Expanse Hotel Bridlington, United Kingdom