I have visited the Glass House more than once and would suggest that on a Friday or Saturday evening you don't turn up with out a booking. It has often been very full, which is a testament to the food but I have always found the staff to be run ragged. They have always been very polite and attentive but we also found that on a night 4 or 5 different staff could be attending to you in one sitting as they are usually so busy. I think with a couple extra wait staff on busy nights the place would be great. It would cut out the long wait (on two occasions 20+) you often face when finishing your main and having your table cleared and deserts ordered.
The food has always been top notch, the Lamb particularly nice as well as the miniature deserts and sharing platters. The food is better then what you would expect for a chain and at a reasonable price for the quality, I would highly recommend for those with children or picky eaters. There is something for everyone and the food is lovely.
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