Booked 2 rooms over the Christmas period for a family of 5. Allocated in the annex. It was cold, worn, unpleasant smell in one of the rooms and some of the facilities did not work, i.e. broken tv in one room and broken hairdryer in the other. No hand towels supplied in one of the rooms. The main problem with the annex is no phones in the rooms to report any of this. There is one phone in the entrance hall and after complaining that we were cold and the heaters could not be turned up, we were told that if we were cold, to contact reception on the phone and they could bring over a spare duvet or plug in heater. This was not acceptable in the middle of night to have to nip down the stairs to the entrance hallway in my nightie!
Beds too firm for our liking, our family of 5 all found them to be uncomfortable and with the cold and the hard beds we did not sleep well on any of the nights, thankfully we spent some nights in other Premier Inns (London Tower Bridge and Liverpool Albert Dock) both siginificantly better but beds still too firm.
We should have challenged under the Good Night Sleep Guarantee but the staff were so kind it didnt feel right to do so.
One member of staff, Jonny, was particularly helpful. They stored our ample luggage while we stayed elsewhere and when, on our return, we were allocated rooms on the upper floor in the annex again, he helped us drag our bags up the stairs (no lifts).
On the surface the rooms seemed adequate but they were very worn compared to the others we stayed in. Plus black stains on the grouting made the bathrooms feel unclean.
Breakfast times were not made clear and are not printed on the menu where you would expect it to be found (look for the print on the card with your key - a tip that would have helped us a lot). Our children had jetlag so it was quite a big deal to wake them up an hour earlier than necessary to discover breakfast started an hour later on that day, then missed breakfast altogether when we learned that breakfast finished an hour earlier the next day.
When we did have breakfast it was delicious and again the staff were fantastic.
We booked most of the rooms on the £29 per night rate, had we paid full whack the disappointment would have been much more.
We may need to stay again for convenience as it is the only hotel in central Stockport, but given the choice would opt to stay elsewhere.
- Official Description (provided by the hotel):
- The hotel is situated in the centre of Stockport within walking distance from the historic markets and attractions with scenic views of the old town. Situated with superb links to motorways, train station, bus station and Manchester Airport. The hotel is ideal for both business and leisure and is a favorite for travellers visiting Manchester and the Pennine trails. The hotel has everything you would expect incredibly comfy beds, an onsite restaurant and a large complimentary car park which has access for buses & coaches making it an ideal destination for large groups. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Stockport Central Hotel Stockport
- Premier Inn Stockport Central Hotel Greater Manchester