I have stayed in a lot of hotels in the past, and do not usually complain, but this was so bad that I had to let others know! Our room was mucky with splash marks up the wall and on the carpet, the seat was covered in marks and so was the bedding. There was a drawer missing and no doors on the wardrobe and the mattress was hard. The lights were dim and flickered and everything looked like it needed a really good re-vamp. We booked to have the Full Breakfast the following morning and when we went down the waitress didn't even say "Good morning" she just shouted across the restaurant "Come to the counter to pay" even though we had already paid the night before. The breakfast consisted of under cooked bacon, sausages that looked like they had been cooked a week ago, rubber mushrooms, a raw tomato, cold scrambled egg and beans. The toaster did not work properly so you either ended up with bread or burnt toast. The coffee machine only filled the mug half full and the waitress clearly did not want to be there. I have worked for many years in a restaurant so know what good customer service should be like. Whilst we waited for the lift on our way to check out, a member off staff rudely asked what room we had left and when I replied she told us to wait where we were while she checked it! I'm sorry but we are not some young yobs who would trash the place, but even if we had you probably wouldn't notice a difference. The only plus was that for the few minutes we spoke to them, to check in/out, the reception staff were very friendly and polite.
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- Also Known As:
- Travelodge Oldham Manchester Street Hotel Oldham
- 247Hotel Oldham, Greater Manchester