4 of us went to dine at Hollywood bites.... When we walked in the staff were all sat chatting and didn't once acknowledge us. We found a table which was the only 4 people one free and was in need of clearing from the previous diners. We asked a waitress if she would mind clearing it for us.... The look on her face was reluctant and unhappy we had asked!! The cafe wasn't busy at all btw, (2 other groups of diners in) if it was I could understand the delay in clearing a table.
Eventually we ordered..... 2 of our party ordered paninis which arrived 20 minutes before our burgers!!
Whilst waiting for the rest of the food we could see the chef (owner) throwing fries through the hatch at the waitress!!!
Once the burgers arrived my partner noticed mold on his burger bun!! He took it to the counter and asked for a refund which he was given.... There was no apology, no offer of replacement, nothing! The chef even commented 'whats with the attitude'!!!!
After that we'd had enough and left and I didn't finish my burger.
It's such a shame about the cafe because the concept is good, it's the rudeness of the staff and lack of service which really lets it down.
We will not be returning.
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