We booked 9 rooms for 2 nights for our annual family get together. We each pay for our own rooms so I shall just review our room. We booked a double room for 2 nights Dinner B&B on the Best Western website. I book rooms reasonably frequently, but for some reason I had booked one person not two. Anyway when we arrived the receptionist was really surprised there was two of us and it seemed to create a problem as we were expecting to eat ( DBB base booking) Anyway we were then allowed into our room after being told we would be allowed to eat even though it was getting late (We had taken 3 hours to get there when it should have taken 2 because of traffic). Oh and we would be charged extra for the extra meals. OK The dinner works out at£20. Dinner was OK. We were not allowed to sit with the rest of the family as the tables had been set for breakfast(???) so we sat in an adjacent annexe. It was only salmon salad and roast beef, which had been kept warm, the Yorkshires were good and the gravy excellent. No desert but had a liqueur coffee instead. The room was very nice very clean, lots of tea coffee chocolate and Horlicks (yes Horlicks!) Bathroom spotless. The only little complaint was that they give you nice shower soap in a dispenser but no separate shampoo or bubble bath. Next morning we all went to breakfast after a swim in the really nice pool spa complex. Breakfast was OK - food was good but service was poor. No fried eggs - you have to order them (good) but they didn't tell you that. In fact the next morning we asked about things and were then offered the breakfast menu. I asked why it was not handed to all guests and it is because they don't have enough menus to do this! My wife wanted grapefruit. The bowl on the self serve was empty, so we asked a waiter who told us they didn't do grapefruit (well you did yesterday!) and they had run out of bread. We had a good weekend. The hotel suffers from lack of experienced staff, and no evidence of a manager. The hotel is tired as when the rain fell on Sunday morning there were buckets put out in the bar and toilets to catch the drips. This is obviously a regular occurrence. Other gripes: The bedroom block at the back (we were here) is approached outside by uneven steps and slopes, and the door to the block was very small when you had cases. The pool etc was a long way fro m the hotel without a covered walkway.
Would we come again? possible pich another best Western in the area to be honest.
- Official Description (provided by the hotel):
- The Bolholt Country Park Hotel, Bury, set in 50 acres of lakes and natural beauty on the edge of Manchester and situated within easy reach via excellent transport links allowing guests to explore the beauty of the Irwell valley, sample the delights that the newly regenerated Bury centre has to offer or the Trafford Centre. An excellent leisure facility is available to all our guests benefiting from two indoor heated pools and a state of the art gymnasium. We also free parking and upon entry you will greeted in a warm and friendly manner. Why not sample our delicious and mouth-watering menu whilst you enjoy our hospitality. We look forward to your stay and hope you enjoy your time with us at the Bolholt Country Park Hotel. ... more less
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- Also Known As:
- Best Western Bury
- Bury Best Western
- Best Western Manchester Bury Bolholt Country Park Hotel Greater Manchester