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“Let down by service”
Review of Waterfold Farm Pub

Waterfold Farm Pub
Ranked #6 of 9 Dessert in Bury
Cuisines: European
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Manchester
Level Contributor
54 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Let down by service”
Reviewed August 4, 2014

Visited for the second time. First visit OK- carvery acceptable and pensioners' special well priced.
2nd visit very unimpressive. Arrived at about 1.30 , several tables covered in dirty dishes, had to ask for a table for 6 to be cleared.
3 of our group had pots of tea, which remained on the table throughout the meal. We waited almost 30 minutes for the starter, when we went to ask for it we were told it would only be a minute, no apology. When the soup arrived it had clearly been standing for some time in the bowl, it had a thick skin on top.
Three of us had he carvery, but the others had a long wait for their fish and chips.
Last time we visited there were some good vegetarian bakes on the carvery, but none of these was available today.
Our 3 course meal took almost two and a half hours, the wait for the ice cream was excessive too! We seemed to be constantly trying to attract the attention of staff, and failing! Then having to go back to the bar to try to get our meals served!
I'm reluctant to visit again, the staff didn't apologise for the delays although we made it clear that we thought the wait had been excessive.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank alternomen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Bury, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Stodgy mess ”
Reviewed August 4, 2014 via mobile

Absolutely shocking. Ordered half roast chicken off the menu. Arrived luke warm , chicken was more like a sparrow. Mash potato roast potato cauliflower all congeiled into one messy lump .Sliced carrots that large you could cut them into sisters again. Never again. . Save your money and eat elsewhere. Shocking !

Helpful?
1 Thank maxiboy098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Jackie”
Reviewed August 3, 2014 via mobile

We went as a family for what we thought would be a nice meal.
I ordered one of the specials which was sweet chilli chicken stir fry. This came with half rice and chips. When it arrived it was swimming in sauce. The chips were soggy and unedible. To top it all the rice was a curry flavoured pilau rice. Since when do you serve Indian rice with a Chinese stir fry. When I pointed this out to a member of staff the response was... oh yes. That's the only rice we have. I asked her to take the meal away. No one came over to ask if I would like something else
My husband had a steak which was grey in colour!
Appalling service and awful food! We will never be going here again! !
Thanks for nothing! !

Helpful?
2 Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
46 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“Could be a lot better ”
Reviewed July 27, 2014 via mobile

Visited today for a family meal . Managed to just miss the teatime rush so managed to get a table straight away . Have been several times in the past and had to wait for tables . Decided not to have carvery as the last couple of times ive had it weren't good . Watery meat and dried veg . All four of us ordered from the main menu . Cheese & onion pie , cheese burger and 2 sausage & mash . The portions were huge , far too big and lots was wasted . Would be far better to make them slightly smaller and cheaper than to throw lots away . The mash was tasteless and 3 lots of salt didnt make any difference . Overall an average dining experience but huge bad point is that the tables are too squashed together . No elbow room and too close to the next tables . You can hear every word the other diners say . Couldnt fit in dessert which was a shame as they are the best things about waterfold .

Helpful?
Thank Mindylolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“wifes birthday”
Reviewed July 26, 2014

Dont bother.Party of 8.massive portions,but of overcooked breadcrumbed chicken and greasy battered fish.ordered a second drink to the table chased up after 20 min to be told we don't bring drinks to the table when person taking order said they would bring it over!.desserts-eclair massive but was filled not with cream but some rubbery synthetic cr*p .Total sugar rush .bet their waste disposal fee is high as most goes back to kitchen .Staff -3 trying to serve 1 customer as to how to put drink onto the till! no-one around for 10 min to settle bill.Sister in law said no soap in toilets.Think worst place Ive been in Bury in the 20 yrs ive lived here.Wont ever be going back

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank martin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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