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“mind the p and qs”

The Wheelhouse Marina Bar and Restaurant
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
bodmin
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“mind the p and qs”
Reviewed September 22, 2013

called in to the wheelhouse today for breakfast, had a lovely meal good value.
my only gripe was the language from the young staff i dont want to hear the discusion of how a sausage looks like a part of her boyfriends anattomy just as i am about to eat mine.
i understand that language of this nature is the norm for youngsters but not in a lovely place like the wheelhouse i am sure it was just a one off but a message to the owners of the marina
GIVE THEM A GOOD KICK UP THE BACKSIDE

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank martin w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Visitor rating
    28
    8
    1
    5
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
hull
Level 2 Contributor
7 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“great pub great staff”
Reviewed August 22, 2013

What a great place child and dog friendly (dogs not in restaurant) Great live bands every Saturday night. Brilliant buffets if you want a party

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank waddaHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level 5 Contributor
47 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great place but needs some sorting out which is a shame as the food is good”
Reviewed July 31, 2013

We have visited the Wheelhouse on several occasions the food is lovely and good value for money and the surroundings are also very pleasant.... but we do emphasise with the previous reviewer and have witnessed and experienced this for ourselves, you do need to allow plenty of time for your order to be processed, and be prepared for things going wrong. Twice our order was misplaced and we had to chase it both times with around an hours plus wait from placing the order without even the drinks arriving, once whilst our dinner order was being served the chips were tipped off the plate onto the floor and table and actually picked up off the table and put back onto my plate! At the last visit for breakfast orders were taken randomly from customers resulting in some peoples orders being taken immediately whilst others were just left, The girls waiting on are very helpful but possibly some staff training and a member of staff monitoring the restaurant area could reduce the problems that customers are experiencing.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Granllyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level 1 Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Terrible service and disinterested management”
Reviewed July 30, 2013

This resaturant and bar on the Upton Marina site serves the boat owners who have boats moored in the Upton Marina (of which I am one) as well as visiting boat owners and the general public. We visited on Saturday 27th July at 7.30pm. The restaurant was about half full with no rush. Ordered two medium rare steak meals. After 45 minutes a table for 4 who ordered just before us recieved their meals. On enquiring how long we might have to wait the kitchen informed us, via the waiting staff, that it would be another 15 minutes. It would seem they had not even started on our order. An hour wait for 2 quick steak dinners seemed excessive but when I cancelled the order and complained about the wait a male member of the management team informed us that if we didnt like it then he suggested we dont bother going back. Their concern over customer perception was unbelievably poor and the management attitude was totally disinterested.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicky H, Owner at The Wheelhouse Marina Bar and Restaurant, responded to this review, November 1, 2016
It wasn't a member of management you spoke to he was a customer that didn't like your attitude
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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