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“Some very good points, some areas for improvement”

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Hallmark Hotel Stourport Manor
Birmingham, United Kingdom
Level 6 Contributor
115 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Some very good points, some areas for improvement”
Reviewed March 22, 2014

We attended this hotel as a Travelzoo offer. Check in was a smooth process and we had the opportunity to change from a double to a twin room which we were very grateful for (thank you Teri). Our room was well presented, clean and spacious. We had a cream tea with a scrumptious home-made scone which we had in the relaxed lounge area. Although we booked our evening meal for 8pm there was no record of this on the restaurant documentation - this was the start of a series of unfortunate events!!! We were given the wrong menu which was changed after we had made our selection. Whilst I appreciate we were at the hotel via a deal, the replacement menu was very limited and even more so for vegetarians. After waiting 30 mins we discovered our meals were given to other guests, they were re-ordered but the wrong meals were offered to us. It was like a comedy sketch but not very funny when you are ravenous and waited in excess of 45 minutes. This was very disappointing. The staff were apologetic and rectified the situation to our satisfaction. The meals were well presented and tasty. The duty manager (Mark) was very approachable and welcomed our feedback. Due to his approachability and re-assurance we will give this hotel a second chance in the future. The breakfast had a very good selection including continental and full English options. The leisure facilities are excellent. The gym is very well equipped, the sauna, steam room and jacuzzi were amazing and the pool a very good size for a hotel. We really appreciated the late check out which enabled us to enjoy the leisure facilities and the beautiful grounds on both days. If there was a three and a half score, that is what I would award and a 5 if the restaurant issues did not occur.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vprecious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, April 4, 2014
Thank you for your comments, apologies for the errors made in relation to your dining experience, however I'm pleased to know that we redeemed ourselves and that Mark played a big part in this. I'm glad that you will give us a second chance.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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  • French first
  • German first
  • Any
English first
Norwich, United Kingdom
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 21, 2014

Did a short break with friends and thought this deal was a good one. We had bed, breakfast and dinner.We had been visiting local attractions and checked in hoping for a relaxing swim as we had specifically chosen the hotel because it said it had a spa.When we arrived notice on reception saying pools out of order so we were rather disappointed. Our rooms were big and clean.Food was nice both dinner and breakfast but at dinner we were made to feel a little like a 'cheapskate' as we asked for coffee and were told 'its not included in your deal' even though the menu had it marked in red as being an included choice. Service was slow as there was a large party in.The public areas ( bar, restaurant etc.) were uncomfortably hot. All in all was good value for money.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heather s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, April 4, 2014
Thank you for placing your feedback further to your stay, our leisure club and it's facilities are generally very reliable, however we had an unfortunate situation when you stayed that required us to take the pool out of order as a health and safety precaution.
With regard to tea and coffee this is included in the menu and I apologise that you were misinformed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 14, 2014

Welcome was polite and very chirpy, rooms are adequate. Some rooms have had a semi-refurb others are very dated. I was travelling with some colleagues and all our rooms seemed to be very different. Everyone complained about the pillows and how thin they were. The bar area is dull. No atmosphere, no background music, resembled a library rather than a bar. Colleagues ate in the restaurant on one evening and said that was the same, they were the only people eating in there. Bar ran out of wine (!).... Overall just quite a dull and drab place to stay.
We ate out locally at the White Heart in Hartlebury, a mile or so up the road, food was fab and noticed other hotel guests were eating there too!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickie_lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, April 4, 2014
Thank you for your review, I'm sorry that you found the hotel to be dull. As the hotel was origionally a private house and has since been extended some of the rooms vary in shape and size but are all decorated in a similar style.
We have music playing in all public areas but this plays into the meeting rooms so when we have conferences unfortunately we have to turn it off.
Whilst it is possible we had run out of a particular wine due to demand but not run out of wine in general just to keep things in perspective.
Thank you again for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 7, 2014

The staff here are very welcoming and attentive and the rooms are comfortable and quiet. The food, both at dinner and breakfast, was varied and well prepared. However they did run out of natural yoghurt very quickly for breakfast and the portions for one dinner main course were pretty small.That aside the rest of the food was excellent. A pity it was just a little far up the hill from the town to have a wander there

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Roy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, March 12, 2014
Thank you for your feedback, I realise it's a steep hill but there is a beautiful area of common land opposite with a lovely walk and of course a pub at the end. I hope to see you again soon.
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Wallasey, England, United Kingdom
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 5, 2014

Fantastic Hotel. Amazing restaurant and very clean throughout. Bed was comfortable and room lovely and quiet. The staff were friendly and helpful and the leisure facilities were well equipped. I cannot recommend this hotel highly enough.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary-Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, March 12, 2014
Thank you for your kind comments, I'm so pleased you enjoyed everything and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bristol
Level 5 Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 3, 2014

Went on a Travelzoo offer and was pleasantly surprised. Staff very efficient and friendly, room was lovely and clean, probably the biggest double bed I have ever slept in and very comfy mattress. Very quiet location, noise from inside and out not a problem. Excellent and well equipped gym and although did not use the pool it looked fine.
Evening meal was lovely, I would not bother with the desserts though; most are brought in frozen, breakfast not so, a bit hit and miss, with service and food.
Hotel within easy walking distance of Stourport On Seven lovely canal walk.
Yes hotel could do with a lick of paint here and there but hotel does have a bit a character about it.
My recommendations for Travelzoo offers I would be happy to pay say £99.00, (don’t sell yourself cheap), and maybe introduce a few more items on the evening menu, it would still be good value.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aus4545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, March 12, 2014
Thank you for your comments which have been shared with the team. I'm sorry you were disappointed with the desserts and I can tell you we have changed the entire menu since your stay and I hope you will enjoy the new dishes on your next visit.
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Wales
Level 5 Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 1, 2014

Had an amazing one night travelzoo deal at this Hotel. The rooms were very good. The food was very well presented and good choice. The small pool etc. was good with steam room and sauna.
An old Manor House with modern two story extention of bedrooms.

Room Tip: upper level floor is quieter
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, March 12, 2014
Thank you for your comments and I'm glad you enjoyed your stay. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Stourport Manor

Property: Hallmark Hotel Stourport Manor
Address: 35 Hartlebury Road, Stourport on Severn DY13 9JA, England
Location: United Kingdom > England > Worcestershire > Stourport on Severn
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stourport on Severn
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Stourport Manor 4*
Number of rooms: 68
Official Description (provided by the hotel):
A hotel with such a lot to offer the business, leisure and wedding guest. There is a lot of history attached to our Victorian stately home in the heart of Worcestershire. Set within 23 acres of wonderful grounds, the Hallmark Hotel Stourport Manor is located 10 minutes from the M5 motorway and has plenty of on-site parking. Along with 72 comfortable bedrooms including family bedrooms, the hotel has lots of great facilities including a brasserie, a bar and lounge now showing BT Sport, a swimming pool, sauna, steam room, spa bath, gym, tennis courts, squash courts and foot golf. The hotel is a stylish wedding venue with capacity for 220 guests, which also has nine meeting rooms with capacity for up to 350 delegates. ... more   less 
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Also Known As:
Menzies Stourport Manor Hotel Stourport On Severn
Menzies Stourport Manor On Severn
Hallmark Hotel Stourport Manor Stourport On Severn, England

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