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“Valentine's Weekend Away - FANTASTIC!!!”

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Hallmark Hotel Stourport Manor
Certificate of Excellence
London, United Kingdom
1 review
“Valentine's Weekend Away - FANTASTIC!!!”
5 of 5 bubbles Reviewed February 17, 2014

Me and my fiancé decided to take a trip up to Stourport for a romantic break over valentine's weekend & we definitely picked the best place for that! The staff were absolutely wonderful and we couldn't have asked for a better place to stay & nothing was too much trouble! When members of the waiting staff were asked what there was to do around the area, they replied with various places to visit to make the weekend even better! The breakfast was great, with a lot of variety of things to eat & also the evening dinner had variety too! After the first night, the housekeeper knocked on our door & asked us exactly when we would like our room cleaned - which was great as we told her that in half an hour we would be going for breakfast, so we didn't feel as if we had to stay out of the room for a certain period of time - and when we came back it was done! We had a lovely 2 nights stay in this hotel & would definitely recommend this hotel to anyone looking for a place to 'get away'. We especially want to say a massive thank you to one member of staff, Mark who was absolutely fantastic over the weekend, where nothing was too much hassle for him! Overall, we had a fantastic time and will definitely be returning for another visit in the near future!

Room Tip: We had a low number room, and it was fantastic - not sure what others are like, but I am sure they a...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abiee1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 18, 2014
Thank you for your kind comments, it's always good to know when we get things right! Mark was particularly pleased to have his name in lights!
I'm so pleased you had a great stay, see you next time!
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773 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • German first
  • Any
English first
Cradley Heath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 15, 2014

Lovely place, nice room we had number 42, some slight maintance issues needed attention like corners of bathtub had mildew/ mould on, rims of taps thick lime scale and an electrical appliance had been removed but all the wire tacks were still in the wall and little holes where it had been attached?
Staff we're very friendly and helpful especially the younger bar/ waitresses. Staff that we're more senior (in suits) repeatedly referred to us as travelzoo people, travelzoo menus and how there rushed off there feet because of us travelzoo people? Ever so slightly annoying and affensive as we paid good money for the deal and obviously they could not have been that busy otherwise how could they fit all us 'travelzoo' people in the weekend before valentines day surely!? It started to feel like we were second grade citizens, but they had no problem accepting our money for extra drinks etc.
I didn't like the fact that when we asked to see a dinner menu he said we have two menus but your travelzoo so il get you your menu, to which he brought us a piece if paper with a typed menu stating "travelzoo menu" so didn't even get a look at the other menu or choice. We have used many travelzoo, Amazon deals and stayed in places like de vere hotels eat but have never been referred to as 'travelzoo' people!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Starnsybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 18, 2014
Thank you for taking the time to post your review. I'm sorry that you were referred to as "Travelzoo people" regardless of which booking method is used all guests are equally important and should recieve the same level of service. This has been addressed with the team to avoid any further issue. I hope that you will visit again in the future.
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Cardiff, United Kingdom
Level Contributor
122 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed February 15, 2014

Booked 2 nights dinner, bed and breakfast as a birthday celebration. Generally everything was ok, food was good but a little disappointed that the dinner menu was the same both evenings. Staff were very friendly and accommodating. Decor was a little tired and some areas needed attention. For the price we paid it was ok, but would have expected more if we had paid a higher rate.

  • Stayed February 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAE56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 18, 2014
Thank you for posting your comments, I'm pleased you had a pleasant stay, I take your point regarding the dinner menu and this is currently under review.
Thank you again and I hope we will see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashby de la Zouch, United Kingdom
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed February 11, 2014

I stayed here with my boyfriend in feb 2014. We had a voucher from travel zoo which entitled us to a nights stay, breakfast, dinner and a glass of bubbly for £79. Without the voucher, this would have cost us around £135. For the price we paid, this hotel was amazing. Not perfect, but the staff are super friendly, and the food is lovely. There were just a few niggly things that stopped me from giving 5 stars. The price; I think when the rooms are the price that they are, the rooms should be a higher quality. For example, one of the taps in our bathroom had a broken top, the toilet flush didn't work properly and the toilet roll holder was very wobbly, there were chips on the work surface in the bathroom and it was a little grubby. I'm not going to grumble about this, as we got our rates so cheap with the voucher, but I wouldn't have been happy if I'd paid full price. Also, the drinks in the hotel bar were quite expensive. A wine and a beer was £10. We ordered breakfast in our room for an extra £3.50 each, which was thoroughly worth it. The amount of food we got was unbelievable, and it came on time, and was hot and fresh. Well worth the extra £3.50. Overall, very very good and I will recommend this hotel to everyone, as long as they won't pay full price.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soaps38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 18, 2014
Thank you for your comments, I am pleased you had a generally good stay. As to the niggles! the maintenance team are working their way through the building to keep things up together but I'm sorry if there were a couple of issues in your room.
I appreciate your feedback and we will certainly work on the less positive aspects but thank you and I hope we will see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

I chose this Hotel as a surprise for my fiancee for his birthday and our first anniversary together. Rooms were excellent and clean. Well equipped. we stayed on a dinner and breakfast package - well worth it. Excellent variety on menus. Beautiful food. Staff ALL attentive and friendly. Bar drinksa bit pricey for us. There is a local pub about 3 minutes walk away so is ideal if u fancy a different venue. Spa and health facilities excellent. We will deffiently be back. Thankyou for a perfect weekend

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 10, 2014
Thank you for your kind words, it's so nice to hear that we did everything right. Please come again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugeley
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 9, 2014

We have just returned from a short break at this hotel and I can honestly say it was one of the an excellent deal. What made the hotel special however is the excellent staff (from the chamber maid to the manager - couldn't fault them). Thank you to you all - well done with a special mention to Tom who definitely got the right mix of friendliness and service and should go far in the hotel trade.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnitaWRugeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 10, 2014
Thank you for your comments, Tom was delighted to have his name mentioned in regard to his service standards and friendliness.

We hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed February 8, 2014

This is a converted old manor type house that has had new wings added. Staff are very friendly. Public rooms comfortable, clean and tidy. It,s a four star rated hotel. I did not use all the facilities, so I cannot comment on this rating. Breakfast is typical for this type of hotel, adequate with no frills. I had dinner one night. I thought the portions for the three course meal were a bit on the small side. Starter and pudding were fine, but the beef in the main course was quite tough. I had a standard double bedroom in the old part of the hotel. There is no lift here. The bedroom was adequately appointed but quite small. Same comment for the bath room. Mattress and pillows very hard, and not very comfortable. Bar and restaurant prices are about average for this type of hotel. On the whole, I would stay here a again, but would request a larger more comfortable bedroom.

Room Tip: Check it out first.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brimar3942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen H, General Manager at Hallmark Hotel Stourport Manor, responded to this review, February 10, 2014
Thank you for taking the time to review our hotel on Trip Advisor, I am sorry that you experienced a couple of issues, mattresses are always difficult when trying to please the majority of people but we always buy high quality and we replace them regularly.
I have mentioned your comments reference food portions and the beef to the chef and he sends his apologies, our menus are currently under review so we will certainly bear your comments in mind with regard to portion size.

thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel Stourport Manor

Property: Hallmark Hotel Stourport Manor
Address: 35 Hartlebury Road, Stourport on Severn DY13 9JA, England
Location: United Kingdom > England > Worcestershire > Stourport on Severn
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stourport on Severn
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hallmark Hotel Stourport Manor 4*
Number of rooms: 68
Official Description (provided by the hotel):
A hotel with such a lot to offer the business, leisure and wedding guest. There is a lot of history attached to our Victorian stately home in the heart of Worcestershire. Set within 23 acres of wonderful grounds, the Hallmark Hotel Stourport Manor is located 10 minutes from the M5 motorway and has plenty of on-site parking. Along with 72 comfortable bedrooms including family bedrooms, the hotel has lots of great facilities including a brasserie, a bar and lounge now showing BT Sport, a swimming pool, sauna, steam room, spa bath, gym, tennis courts, squash courts and foot golf. The hotel is a stylish wedding venue with capacity for 220 guests, which also has nine meeting rooms with capacity for up to 350 delegates. ... more   less 
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Also Known As:
Menzies Stourport Manor Hotel Stourport On Severn
Menzies Stourport Manor On Severn
Hallmark Hotel Stourport Manor Stourport On Severn, England

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