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“Mostly good but....”

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Mercure Kidderminster Hotel
Ranked #2 of 3 Hotels in Bewdley
Worcester
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Mostly good but....”
Reviewed June 17, 2012

Stayed here for a night on a Groupon voucher. Hotel was generally of a good standard but you could see a few touch ups were needed on paintwork, etc. Stayed in room 10 on the ground floor - room was fine, although a bit noisy if people were in the car park. Tried the spa - again was ok but again a bit tatty in places. We had the set menu for our evening meal - food was well presented and of a good quality. Breakfast was good overall apart from our waiter taking our order then disappearing and we waited 20 minutes before asking where our food was. We were told our order had gone to someone else and had to reorder. For what we paid we had good value for money but think when the hotel is redecorated will be much better.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traceytazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Mercure Kidderminster Hotel, responded to this review, June 20, 2012
Thank you for your feedback regarding your recent stay.

I concur with your assessment overall, and to that end you will certainly notice some changes when you next visit, whether it is on business or spending some Leisure time at the many attractions that are in or close to Bewdley/ Wyre Forest.

We look forward to welcoming you again soon.
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557 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • German first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 15, 2012

This was the smallest hotel room I have ever stayed in, it was not very clean and the mirror was taped up with card board. The room was substantially below the size and standard of the other rooms in the hotels.

When I returned to the reception desk to complain the staff didn't want to know and told me to email the manger, which I did but still waiting for a response. That was three months ago and conveniently it is always his day off when you phone.

Good luck if you choose to stay here you may get a nice room or a terrible room like ours!

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Mercure Kidderminster Hotel, responded to this review, June 16, 2012
Thank you for your recent review.
I must express my sincere apologies for the delay in responding directly with the concerns you raised.
I am heartened by your understanding of the situation and I hope that the immediate response and subsequent actions that have been agreed and taken will assure you that I take this matter most seriously.
I hope that we can look forward to greeting you again soon,
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Travelers are raving about these Bewdley hotels

Birmingham, United Kingdom
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 12, 2012

I was only a wedding guest at this hotel but found the staff very helpful and friendly, and also very well trained. The food was great at both meals we had and the event was a success.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank jev42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Mercure Kidderminster Hotel, responded to this review, June 20, 2012
Thank you for yopur feedback following your recent stay.

I am delighted that you found everything to your liking and look forward to seeing you again.
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Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 8, 2012 via mobile

We stayed here for two nights (Saturday and Sunday 2nd and 3rd June 2012).

This is a very pleasant hotel with a nice spa area (good sized pool, steamroom, sauna and gym) which guests are free to use.

Our room was neat and tidy. We had a family room on the ground floor (number 26) and the children's beds, although in the same room, were tucked away around an L shaped corner, which gave a degree of privacy.

There was a decent sized flat screen TV and sofa opposite. The en suite was clean with an amazing shower.

We asked for extra pillows which were brought promptly without question. We asked the housekeeper for extra milk and sugar and she duly obliged.

In all a very pleasant room. The only downside was that the room was not as clean as it could be. Don't get me wrong ... It was habitable. It wasn't filthy by any means. In fact, it was a million miles from filthy, but an old cobweb had been missed during cleaning which was hanging from the ceiling. Also, the uPVC double glazing was developing a dark mould near the seal. (Not that noticeable, but it was there).

We had breakfast two mornings and an evening meal two evenings. The quality was excellent. Many hotels attempt to double up as restaurants and many fail to do both well. Not the Mercure Kidderminster. The variety, presentation and quality of the food was excellent and this place can proudly stand alone as a restaurant in its own right.

Bar service in the evening was slow (despite the bar being quiet). I had to wait five minutes for the bar tender to finish reconciling something on the till. That said, the service was friendly enough.

The next time we are planning a trip to The West Midlands Safari Park, we will definitely stop over at The Mercure Kidderminster.

Generally a good hotel with warm welcoming staff and at a good price. We will be back.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DazLeeW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Mercure Kidderminster Hotel, responded to this review, June 19, 2012
Thank you for your commentws from your recent visit.

We are delighted to read that you enjoyed all aspects of your stay in a large family room, especially the versatility and standard of food in the Restaurant- thank you.

Your comment about slow service on the bar the next day has been noted and hopefully corrected.

Once again, thank you and look forward to seeing you again soon when you visit some of the many local attractions worth a visit, as well as the West Midland Safari park.
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Swinton, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2012

We have two young children and the family room was brilliant felt really at home the food was very nice and the waiters and waitress were fantastic and they made our children feel very welcome. the pool was good for the kids , big pool a bit cold but the baby pool was very warm for our 12 month old and the jacuzzi for mums was very relaxing.
We loved it that we are planning on going again in august

Room Tip: If you are a family with very young kids and want to be close to them the family room is excellent a...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Mercure Kidderminster Hotel, responded to this review, June 19, 2012
I am absolutely delighted that you enjoyed your stay, and were able to further enjoy the large 25 metre pool and gym as well as the fine meal you received in the Restaurant..

I am glad to that you were able to visit one of our many attarcions nearby, and of course none could be nearer than the West Midland Safari Park.

I hope we can look forward to your return visit soon
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Brighton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 30, 2012

We found the hotel to be of excellent value. We had dinner on the first night which was of a high standard and the hotel was very clean, with friendly staff. The room was well equipped, clean and spacious and service was very good. The breakfast was of a reasonable standard and plenty of it. The swimming pool and spa were in a separate building, but this was the largest hotel pool we had ever seen and found this to be very clean. The location was excellent for the West Midlands Safari park, in fact, we walked there and used the minibus which was better than taking our own car as the minibus goes off road.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank June R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Mercure Kidderminster Hotel, responded to this review, June 19, 2012
We could not be more happier to know that you enjoyed your stay so much, and look forward to welcoming you again soon.

Thank you..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kidderminster Hotel

Property: Mercure Kidderminster Hotel
Address: Habberley Road, Bewdley DY12 1LA, England
Location: United Kingdom > England > Worcestershire > Bewdley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Bewdley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Kidderminster Hotel 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
Ramada Hotel Kidderminster
Ramada Bewdley
Bewdley Ramada
Mercure Kidderminster Hotel Bewdley, Worcestershire

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