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“Customer service gone downhill”
Review of Caffe Cream

Caffe Cream
Ranked #2 of 2 Dessert in New Brighton
Certificate of Excellence
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Level Contributor
23 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Customer service gone downhill”
Reviewed May 8, 2013

I am a huge fan of new Brighton and have been going to caffe cream since it opened. Customer service has gone downhill in the past month or so. Not many smiles from the ice cream servers, some huffs and puffs at people's inability to choose from 20 flavours in a split second. Why not write the flavours on a board on the wall? This is based on customer service I have received recently and that witnessed as an onlooker. Shame too as it has taken the shine off the place for me.

    • Value
Helpful?
1 Thank lpoollassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 reviews from our community

Visitor rating
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    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
96 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“great surroundings”
Reviewed May 7, 2013

great wee place for coffee and in particular early morning tea and chunky toast.
great place to sit and watch the world go by. views over the mersey, lovely

Helpful?
Thank Lynnemul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
402 reviews
280 restaurant reviews
common_n_restaurant_reviews_1bd8 351 helpful votes
“Great views, essentially an ice cream parlour with coffee shop attached”
Reviewed May 7, 2013 via mobile

Attended this cafe on a sunny bank holiday, the focus was clearly the ice creams (very popular although a little soft in consistency for my tastes) . The wait to be served was very long in spite of a large number if staff working hard, the seating was underused and they should perhaps look at separating their ice cream service from their cafe service, nice views over the marine lake though.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Woodychester1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brighton, United Kingdom
Level Contributor
39 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Coffee House, Snack bar and Ice Cream Bar that beats Starbucks!”
Reviewed April 20, 2013

Caffe cream at root is an ice cream bar with a multitude of different home made ice creams. However, in addition, they are a coffee bar that can give Starbucks (a neighbour) a run for their money because not only is the coffee good but it is a reasonable price. The usual cakes and snacks are available but they also sell breakfasts and lunches too. The staff are polite and deliver your order to the table. Indoor tables and outdoor too if weather permits plus a nice view across the Mersey to the Liverpool skyline through the virtually all-glass building. On certain nights a month they hold and "After Hours" evening staying open late with entertainment provided by local musicians. They are also licensed to sell alcoholic beverages but do not display them on view, you need to ask if you want one. Winners of awards for their ice creams, Caffe Cream is certainly worth a visit and has loads of free parking right outside the door and along the promenade. You can keep up to date with "After Hours" events that they hold by searching Facebook for them.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Malgoode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brighton, United Kingdom
Level Contributor
53 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“The best ice cream around and a great place to relax”
Reviewed April 17, 2013

Been here countless times with my family and we always try to take any visitors we have here too.

I love the range of ice cream flavours, so refreshing to see and you will never get bored here!

Caffe Cream celebrated national ice cream for breakfast day - so I tried out the Maple and Bacon Ice cream - absolutely superb sweet and savoury flavour it worked really well.

This is also a great place to sit in the sun inside or outside, look over the marine lake and watch the big ships coming in over the newspaper or a coffee.

TIP FOR FAMILY - cant make your mind up which ice cream? buy an ice cream share box, 5 or 6 generous portions of ice cream in a huge tub to share, also makes it excellent value this way too.

Enjoy!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank wirralkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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