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“Great food,but not enough staff,turned people away.”

Chimichanga - New Brighton
Ranked #15 of 40 Restaurants in New Brighton
Cuisines: Mexican
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Liverpool, United Kingdom
Level Contributor
68 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 133 helpful votes
“Great food,but not enough staff,turned people away.”
Reviewed January 23, 2013

Recently opened in New Brighton,I believe they are part of the Prezzo restaurant chain(next door).Booked in the same way as Prezzo,online but no special offers so we knew it was going to cost a bit more.
Four of us turned up on time on a freezing night,and were seated in the waiting area for about ten minutes,by which time they had turned away 12,yes twelve walk-in customers who had not booked,even though there were many empty tables.
When I asked why this was,the waiter said it was because there were not enough staff to cope!.
There was no restaurant manager co-ordinating customers and seating,waiting on staff had to do this in addition to serving at tables.
Nevertheless,all staff were very pleasant and keen to please and were very good at their jobs..there were just not enough of them.
We ordered four Sol beers,but were told that they had sold out the night before and had not been restocked..this was also true of one of the desserts,teething problems for a new venue but serious management issues;they must have turned away about £400 worth of business..a big failure.
The menu is very good and varied,and our starters and mains were delivered in a reasonable time and were delicious;we were regularly asked if we required anything and the sevice was great.
Apart from previously mentioned above the desserts were fine and we had a jug of Margarita whch finished the meal off nicely.
As mentioned,the bill was a bit pricey at £136.00 for four,with no discounts or offers,and we were very surprised to see most of the staff seated and eating meals when we left at 9.30pm..they obviously made sure that customers were not going to prevent this little perk!..remember they turned people away and obviously decided they had done enough for the evening:they need a manager badly here to keep things in order.
Despite this we did enjoy our visit and the superb food,but Prezzo next door would come in at about £30 less with a discount,so that is where they will lose out.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 186337Alan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
Level Contributor
93 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“It Is What It Is”
Reviewed January 22, 2013

Went here last Saturday night and all in all it was Ok, people going here expecting a homemade Mexican experience you will not get it. The food is clearly all bought in and just reheated on the premises and sometimes that can be alright. The food was all well prepared fairly tasty and nicely presented. It is perhaps a tad pricey but I imagine the overheads in a location like the new development at New Brighton are astonomical for a business to contend with. All in all the restaurant was nice the food was good and the beer and cocktails were icy cold and very good.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DilbertPhilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Slow Service. Processed Food. Expensive”
Reviewed January 20, 2013

Went there yesterday with a part of 5. Restaurant was only a third full, but staff were very slow to seat us, take our orders, bring drinks and serve food. The food has a processed taste about it. It's clear food comes from a freezer and is just heated up. Very expensive at over £10 most most main dishes so very poor value. Good location though. Would not go there again.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Level Contributor
119 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Drinks so slow to come”
Reviewed January 20, 2013

Food was tasty and served well. Staff were friendly. Ordered drinks on arrival and were halfway through starter before they arrived. Sat with empty glass from halfway through main course, when ordered sweet asked for another drink, this took about ten minutes to arrive. So food nice, food service good, bar service very poor on this occasion

Visited January 2013
Helpful?
Thank timmy1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Great food, great service and good value”
Reviewed January 19, 2013

Arrived on a freezing cold night and found a warm welcome . Waited for a table for 2 in what seemed like a short time, was seated in a cosy booth and was looked after well. Service was excellent , waiters very patient and attentive , food was excellent served promptly and hot , found prices very reasonable. Staff friendly and a happy atmosphere .Will definitely be back again.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JudgeStarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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