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Reviewed July 10, 2015

As we left the hotel I remarked to my husband....'isn't it great to not find any faults!' From arriving (warm welcome), our room (spacious with walk-in shower as requested), the leisure facilities (pool was warm, clean and uncrowded, steam room and jacuzzi worked well), bar meals (selection, quality and service were all good) to the breakfast before we left we were completely satisfied, especially as we booked at a great rate through Booking.com.

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank GTS_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cine D, General Manager at The Wiltshire, responded to this reviewResponded July 16, 2015

Thank you so much for taking the time to post such a fantastic review! I am delighted to hear that you were pleased with your room, facilities, and meals and that you found your stay to be very good value for money. We hope to welcome you back to The Wiltshire again in the near future!

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Reviewed July 8, 2015

I stayed for 1 night on business, was greeted in a warm and professional manner and immediately upgraded to a superior suite, which made me feel very important, as the suite was fit for a VIP. The facilities within the suite were excellent and extremely comfortable, and the buffet breakfast set me up nicely for the long day ahead.

Room tip: Malmesbury Suite for size and comfort
Date of stay: July 2015
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank SGB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cine D, General Manager at The Wiltshire, responded to this reviewResponded July 16, 2015

Sincere thanks to you for such a lovely 5 star review. Your very kind comments and feedback is much appreciated and we hope that you will stay with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2015

Hotel and golf club.
Hotel had a friendly atmosphere much nicer than a more commercial hotel.
Rooms were very clean, large, and well cared for.
The reception and in fact all staff were very friendly and helpful.
The breakfasts were excellent and that goes for the bar food as well.
Would certainly visit again.

Room tip: Good stop over
Date of stay: July 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cine D, General Manager at The Wiltshire, responded to this reviewResponded July 16, 2015

Wow! From an experienced and well-travelled Tripadvisor Contributor, this is really great feedback - thank you for sharing your experience! I am so pleased to hear that you enjoyed your stay at The Wiltshire and we hope you will stay with us again when you are next in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2015

Just stayed for a night at the Wiltshire. This is a nice hotel in a lovely setting, The reception staff were extremely helpful and check in was quick and easy. The rooms are clean with modern furniture and the room we had was big enough for another bed.

We made use of the spa facilities and again they were clean and tidy and the pool was quiet.

I would certainly stay there again.

My only criticism would be the staff who serve at breakfast time. I home someone from the hotel management read this.

The breakfasts are buffet style but the breakfast staff were just standing about around the bar. I first had to go and ask them for bread for the toaster. Then I had to ask for bacon which they brought out but then another item was missing. The pastries ran out but no one replaced them. Guests were getting up and going to the staff to get them to fill up their coffee and tea cups.

No one oversaw the state of the food and there were a number of guests moaning. The only one amongst them who did work had was the guy with a pony tail (sorry did not get your name)

Having said that it would not stop me from going back so please breakfast staff, stop milling about and get your act together!!,

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Russ3238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cine D, General Manager at The Wiltshire, responded to this reviewResponded July 16, 2015

Thank you very much for taking the time to review The Wiltshire. I am pleased that your stay was satisfactory overall and that you were satisfied with your room, the leisure facilities and welcome at reception. Your comments on the breakfast service and food have definitely been noted and we have addressed this with the relevant staff as this is not an acceptable standard. Your kind feedback on Lloyd is appreciated and he has been acknowledged. We do hope that you will stay with us again in future.

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Reviewed July 5, 2015 via mobile

We booked at the very last minute as I wanted somewhere within reasonable distance of Bath and Longleat Safari Park that wasn't going to cost the earth!

The hotel provided just what we needed. The room was of a very good size and the hotel itself is situated in a lovely part of the world.

The service during breakfast could have been slightly better as we had to ask on a few occasions for glasses/hot drinks and found ourselves getting milk from the dispenser next to the cereals as we were never brought any for our tea. The choice of food, particularly healthy options could have been greater.

All in all it was excellent value of money and we would stay again if in the area. We didn't use any of the facilities as we were not there for long but would do so if we had the time in the future.

Date of stay: July 2015
Trip type: Traveled as a couple
Thank jessicaf18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cine D, General Manager at The Wiltshire, responded to this reviewResponded July 16, 2015

We're so pleased that you chose to stay at The Wiltshire at the last minute! Thank you so much for your feedback, and for sharing your experience with the Tripadvisor Community. We have taken your comments regarding breakfast on board and are working to improve our service levels and offering.

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