My first contact with the Royal Oak was when I booked accommodation with them for July through an agency and then had to cancel. I gave them plenty of notice (I would have to pay the full amount of £150 for two rooms if there was less than 48 hours) but they failed to do the requisite notification to the agency until the time was nearly up and only then after two calls from me and one from the agency. The landlord was quite irate with me for "bothering" him and said "We do have a pub to run here you know".
Nevertheless, because it was in a convenient place (we were on a cycling tour where every mile counts) I booked again for early September. I said we would arrive between 5 and 6pm and made it at 5.30pm. The pub was locked, no-one answered the B&B bell, or the phone, or the shouting I eventually resorted to. After 15 mins we were joined by half a dozen elderly ladies who were also booked for B&B. Finally at 5.55pm a harassed girl appeared, apparently made a cursory apology (I didn't hear it) but gave no explanation for the delay. She was then very helpful and indeed gave excellent service.
The B&B rooms are in a separate house which appears to have been "purpose-built" with no sound insulation whatsoever. Our room gave access to a bathroom, beyond which was another room; the door to this room was bolted on the bathroom side to give us the en-suite we had booked. However, there was a finger-wide gap under the doors and we could hear every word of the adjoining guests and they could hear all our bathroom, and presumably our bedroom sounds too. Not conducive to a relaxing night for any of us.
The dinner was good but the breakfast was poor: hard bacon, overdone eggs and coffee which was either very stewed, or instant.
Go here for an evening meal but sleep somewhere else
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- Also Known As:
- The Royal Oak At Wootton Rivers Marlborough, UK - Wiltshire