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“Great hotel - fantastic location and a stunning town”
4 of 5 bubbles Review of The Old Bell Hotel

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The Old Bell Hotel
Ranked #2 of 2 Hotels in Malmesbury
Certificate of Excellence
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great hotel - fantastic location and a stunning town”
Reviewed May 7, 2013

This hotel was lovely to stay at, and Malmesbury is a fantasic town to visit. Friedly and helpful staff, a central location, and a great restuarant. If you're staying in Malmesbury this is the hotel to stay at. There are some great little pubs in the main street too.

Room Tip: Go for one with a view of the abbey next door.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sdjeagle81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 reviews from our community

Traveler rating
    215
    150
    78
    33
    22
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
London, United Kingdom
2 reviews
Reviewed April 30, 2013

Having been assigned a rather small, unremarkable room in the extension - the hotel staff kindly upgraded us to the main hotel where the rooms are gorgeous (bathrooms have roll top baths you could fit a whole family in!) and look out over the ancient Abbey. The food in the main dining room was good and we had two lovely nights there. They are dog friendly and frankly nothing was too much trouble for them. Will definitely be back.

Room Tip: Definitely book in the main hotel
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GiniaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upton upon Severn, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2013

My Husband and I first discovered this place when we first got together. Since then we have returned three times over the last 6 years. Its a place you have to save for, on our budget anyway.
The rooms are small and quirky with plenty of character. The Showers run hot and cold which is the main downfall but it adds to the old charm of such an ancient building! But what the rooms lack the restaurant food makes up for! You go for the dining experience. The taster menu, if you have the appetite, is great and with wines is even better, though very indulgent (I could'nt manage 5 of the 7 courses, with wine!) My husband ate the lot and loved every mouthful. The service is really good and professional which is also part of the experience. Its old fashioned and very classical but we like that sort of thing, to us its a real treat, and coffee and homemade petite fours is always a great way to finish. Not for those on a budget, its a place to enjoy good food and wine and splash the cash a bit.

Room Tip: Pay a little extra for upgrade, the rooms at the front of the building seem nicer but each one is di...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GemmaD837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 13, 2013 via mobile

This old house in the middle of England holds a really good hotel with genuine service and good comfort. Although not modern, the rooms are refurbished with restored genuine details. Excellent service with a feeling that the staff really cares about their guests well being. Free internet with quite good access speed.

There are small details to mark, but for the price charged this is a very good choice in the area. Would warmly recommend it and will definitely come back if I have the opportunity. Excellent for couples, but also works for business users.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Berwick
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 9, 2013

We live locally and visit this hotel regularly for coffee and lunch. It has to be said that The Old Bell looks the part. It is covered in wisteria, sits next to the wonderful Abbey and, externally, promises all manner of delights. However, the unpolished and tatty brass on the front door in particular and throughout the hotel is not pleasing. Inside the furnishings in the lounges are old, marked, outdated and thoroughly scruffy.
The 'manager,' who is invisible, has obviously cornered the market in 20 watt bulbs, not all of which are working at the same time.Those that do work cast little ineffective pools of light on walls that are painted in a sort of grubby grey. The overall effect is dark and rather depressing.
Don't give up at this stage because it does get better. The staff, predominantly foreign, are without exception helpful and charming. The service is attentive and professional. We have found the food to be well cooked and presented although it must be conceded that it is expensive.
We held a major family celebration here and were content with all that was provided. Curiously, and despite the size of the party and the likely cost of the event at no time did the manager get involved with the arrangements - the charming receptionist did the lot!
We cannot comment on the rooms although friends who have stayed commented positively.
Like the curate's egg of legend this hotel is 'good in parts'. It could be absolutely outstanding and a jewel in Malmesbury's crown - it just needs to be refurnished, re-decorated and managed differently. Polishing the brass would help too!

Room Tip: Ask for a room at the back
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Sustainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
134 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed April 8, 2013

We stayed there at the start of April for one night. We had a Superior room for the night, which was clean but didn't really feel superior to anything given the price we paid for it. The service when we arrived was friendly but nothing more really. The bar area with an open fire was nice and service was good, but with one door between it and outside, it was freezing in there. When we eventually got a seat next to the fire, it felt a little warmer. We didn't eat at the restaurant in the evening so can't comment on that, although the menu does look nice. Our room was at the front of the hotel, and with only a single pane of glass in the window, we knew we would be woken by the traffic noise in the morning. The bed was very comfortable and we slept well until around 7:30am when more cars started to appear on the road, from which point, further sleep was difficult. Breakfast the following morning was pleasant but could have been better. Tea was weak, toast was only just warm, but the full English was decent enough. Not sure if we'd stay here again, we'd certainly look at alternatives first. If we did stay again, we would definitely request a room at the back of the hotel.

Room Tip: Unless you are a heavy sleeper, ask for a room at the back of the hotel away from the road, as it wi...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isfield
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 27, 2013

we stayed here fri 22nd march we were booked into the coach house which was the only room available.
Our first impression with the reception was un- friendly if not surly, no offer of help with bags or shown to room, we had to find our own way, corridor to the coach house narrow and drab, the room small and in poor state of decoration, we tried to find alternative accommodation but none available.
We had booked a meal in the restaurant, but were told the booking had been mislaid so had to eat in the room which passed as a drawing room.
Food very disappointing and gave up after the first course ( the chef has an obsession with cream ) dont eat here unless you want your food covered with it, we went into town and found a lovely restaurant.
The room was we felt extremely poor value and stayed the next 4 nights at Ston Easton Park for another £10 we had a fabulous suite and wonderful food, it would pay the owner to visit here and experience how a proper hotel is run
We would never stay at the old bell again

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bentley4484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Old Bell Hotel

Property: The Old Bell Hotel
Address: Abbey Row, Malmesbury SN16 0BW, England
Location: United Kingdom > England > Cotswolds > Malmesbury
Amenities:
Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Malmesbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Old Bell Hotel 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Classic Hotel Old Bell
Classic Hotel Malmesbury
Malmesbury Classic Hotel
The Old Bell Hotel Malmesbury, England

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