Booked two rooms for two nights for my wife and myself and two friends, were advised that main restaurant was closed (Sunday & Monday) on the two nights we were there. At time of booking receptionist asked if we would like to make reservation for the Brasserie as otherwise they could not guarantee a table. I said I would check with our friends and call back which I did. Three days before visiting I received a call asking agian if we wanted to reserve, I explained I had already called so they assumed the message had got "lost".
As it happened on the Sunday night in the Brasserie we were the only diners - so much for "we can't guarantee a table".
The food was very ordinary from a limited choice and so we cancelled the Brasserie for the following evening and had a very nice meal at the pub in the town square. The Old Hogn I think.
As to our resrvation although I had paid a £200 deposit they only had my wife and I in for two nights and our friends for one night although I had e-mail confirmations with me for the two nights.
When we were due to leave, as I had paid the deposit I asked for the whole £200 to be taken from my bill and any other expenditures the four of us had had (drinks and the meal in the Brasserie) was to be spilt equally and 50% charged to each bill.
Guess what on coming to pay-Yes - the deposit had been split and all the other extras charged to one room.
The rooms were very ordinary (although the beds were very comfortable) and you couldn't swing a cat in the bathroom. I thought we had paid for better rooms (Principal) but after the administrative issues I simply couldn't be bothered to investigate.
Also in the lounge one genrally had to go looking for staff to man the bar, although the foreign gentleman who did attend was very polite and obliging.
Someone needs to get a tight grip on the running of this place particularly administratively or it is going quickly to the wall.
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- Also Known As:
- Classic Hotel Old Bell
- Classic Hotel Malmesbury
- Malmesbury Classic Hotel
- The Old Bell Hotel Malmesbury, England