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“A terrible experience”

The Bolingbroke Arms
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The Bolingbroke Arms
Ranked #1 of 1 Hook B&B and Inns
Swindon, England, United Kingdom
1 review
“A terrible experience”
Reviewed November 11, 2013

Went to the restaurant yesterday for lunch to celebrate my daughters birthday, what a disappointment . It took over 40 minutes for the starters to turn up, one had to be returned as it wasn't cooked properly. It then took over 90 minutes for the main course to turn up and it definitely wasn't worth the wait! 2 meals had to be returned one was cold which they warmed up and the other one was under cooked, so it was uneatable, we told them we didn't want a replacement. All of the rest of the meals were just Luke warm, the only thing hot was the vegetables.
We asked for the bill, only to discover that the meals that had been returned and not replaced we're still on the bill, we spoke to the manager about this and couldn't believe our eyes when she walked out to the bar with the uncooked meal in her hand and proceeded to start arguing with us, what kind of service is this, certainly not very professional! This was supposed to have been a family celebration it turned into a nightmare.
Don't touch this place with a barge pole, I advise you to give it a miss

  • Stayed November 2013, traveled with family
    • Value
    • Service
Helpful?
Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
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    37
    18
    10
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
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English first
Swindon, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 10, 2013 via mobile

30 mins for the starter to arrive which was acceptable, then another hour for the mains.

One starter had to be returned as it was cold.

Whilst we were waiting several people complained about the wait and quality of the food. The manager was having an argument at the bar with a couple over the quality of the food in front of a busy restaurant, she would not give in and proceeded to bring out samples of the food in Tupperware containers to prove her points which seemed really bad customer service.

When our mains arrived the salmon had to be returned immediately as it had the consistency of mush and was like warm. We did not want another ad it was so poor. A chicken roast had to be returned as it was luke warm, the replacement was much better. Two other mains one steak and another meat roast were luke warm but we couldn't be bothered to return all of our meals. On the plus side the veg was fine.

When we came to pay the bill the returned starter and main were on the bill when we asked for them to be removed the manager proceeded to bring out the mushy salmon and argue that as we had taken a mouthful that we should have to pay for the meal. When we pointed out that it was returned because it was disgusting she started to argue with us. At which point I gave her money towards the bill and walked out, to which she sarcastically thanked us.

Given that I had seen others complain and we had to , which is not something we normally would do I will not be returning and will not be recommending to others. I suggest you avoid The Bolingbroke Arms at all costs.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr_DD23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
Reviewed November 7, 2013

Stayed here, as I was working in the area.
Lovely room, comfortable bed, complimentary water for the hangover was a nice touch.
Had a conversation about potato bread the evening before with Jo & woke up in the morning to a homemade potato cake with my breakfast!!!
Pleasant, courteous, professional staff with a perfect friendly touch. I have never been made feel more welcome, or more at home in an hotel.

  • Stayed November 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, England, United Kingdom
Level Contributor
88 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 28, 2013

stopped here for sunday lunch bit pricey but well worth it very tasty food, pub was quite busy. the staff were friendly, good selection for sunday lunchtime, we both had roast which were nice, and the vegetables tasted like vegetables had a lot of taste. Would visit again if I was in the area.

  • Stayed September 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 26, 2013

I visited The Bollingbroke Arms for about the fourth time yesterday, if I lived nearer I would have visited more. The service is friendly and the menu is imaginative. The venue is smart but not pretentious. I asked for a tweek in the menu yesterday lunchtime and nothing was too much trouble.
Lunch was excellent, including a perfectly cooked filet steak. The Sticky Toffee Pudding is the best I've had.
Highly recommended.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PianoPlayingPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 25, 2013

My Husband and I spent the weekend here. We were celebrating our 54th wedding anniversary as well as attending a Marriage Blessing at Malmesbury Abbey for friends recently married in USA.
It was perfect , the food was excellent as were the bedrooms and especially the service both from front of house and waitresses. We could not fault it. Should we have a reason to return to the area we would certainly stay again. Thank you Simon.
Pat & Jim

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verwood, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 23, 2013 via mobile

Don't book the Premier Inn and Travelodges of this world! Instead go to the Bolingbroke Arms. You won't regret it. Fabulous Hotel with 8 rooms, a great bar, and excellent food. Highly recommended. Excellent value for money.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy4265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bolingbroke Arms

Property: The Bolingbroke Arms
Address: 4 Just off Jnct 16, M, Hook SN4 8DZ, England
Location: United Kingdom > England > Wiltshire > Hook
Amenities:
Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Hook
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Bolingbroke Arms 3*
Number of rooms: 8
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Also Known As:
The Bolingbroke Arms Hook, Wiltshire

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