My work sent me here and paid for several weeks stay. It has been a roller coaster ride of mayhem and madness. My greatest moment will be leaving and never coming again.
First we had no hot water, instead of moving us to another hotel ( we were not told no boiler)they offered a single shower for the use of at least 20 people. I regularly carried bundles of dirty wet towels out to reception from that shower room and the toilet was unflushed and earbuds lying around not to mention hairs in the bath etc it was disgusting. The manager regularly told us it is sanitised after very use. That was certainly not the case. How were the staff cleaning their hands? It was a health and safety issue really.
I seen rats running from the lower floor to the bins and back regularly and the manager had the audacity to say its ok we have bait laid down. The service was truly basic and against data protection regulations as they email your card details to someone else to take the payment? Im glad it was a works card as I would not allow this personally. It is still happeneing and i watched several times as the girls wrote card details on paper to input later! Anyone could take your details! Now we have hot water its bearable but watching the "manager" too busy on networking sites to deal with customers and her abusive language while on personal calls has been a constant and she seems to like to berate the staff in front of people - very unfriendly and unapproachable, how it stays open, I do not know.
I commend the staff for putting up with this and trying to muddle through as there seems no reason for them to be treated that way. This manager seems to get intoxicated regularly and only likes work men as they are all she talks to, except once she was shouting in the car park for them all to leave? That woke me up and worried me.
This place needs managed properly as the rooms are not the cleanest and the cleaners sit in the rooms on their phones instead of cleaning and the manager cant manage and the reception staff sit outside all the time. After this experience I will relish the fact that I will never have to return.
- Official Description (provided by the hotel):
- Situated in West Yorkshire, a 35 minute drive from the centre of Leeds. Wakefield is a 20 minute drive. Doncaster and Pontefract are less than 10 miles away. Each spacious room has a 42 inch television, microwave, fridge, tea and coffee making facilities, dining table and chairs as well as fully en-suite bath and shower. ... more less