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“Not Good at All”

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The Craiglands Hotel
Ranked #3 of 3 Hotels in Ilkley
Cartmel, United Kingdom
1 review
“Not Good at All”
Reviewed October 14, 2010

Spent a weekend there must have been the same time a Jack-h-28. First room they gave us had a waterfall running down the corner of the room from top to bottom, must have been there a while as it was covered in mould. The next room we got was like stepping back in time. The service was very poor, always looking for a member of staff, the restaurant menu was limited and expensive, there was no children’s menu and although a specials menu is advertised, staff were unable to provide one despite numerous requests. The bar was quite expensive too. On a positive note breakfast was very good and the staff were spot on. The website does not do it justice and the interior decor is well overdue a revamp, wasted a lot of cash here over a two day break.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bruno-Cummings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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English first
England
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed October 10, 2010

I was married at the Craiglands hotel 28th August 2010. I must say I was a little aprehensive after reading the reviews and discussed this with Jodie and the manager. My main concern being the cost of the rooms and value for money for the guests. Jodie and Dan met with my husband and I discussing the recent rennovations that had been undertaken and showing us the standard of rooms that our guests could expect. The day itself was perfect, the restaurant looked beautiful, the food first class and the all the team and I think the negative feedback that this venue receives is unfair and does not do the hotel or staff justice. Would have absolutely no hesitation to recoomnd the Craiglands as a wedding venue.

  • Stayed August 2010
    • Value
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Helpful?
Thank Shazer27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2010

The service was very poor, not many staff, the ones who were working spent more time on their phones.
No special menus or children menu, long time in between courses, coffee served cold.
The room which had been refurbished were very good. unfurnished rooms poor for the same price.part of our party their first room was damp and covered with mould, even though this room was changed it was later given to another party.
Concerns when putting drinks on room tabs you were not always asked to sign recipt.

  • Stayed September 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jack-h-28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ilkley hotels

Leeds, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2010

Bit worried after the bad reviews but got to the hotel and was greeted by friendly helpful receptionist. The room was beautifully decorated with ensuite bathroom with a big bath. Peaceful surroundings meant we got a good nights sleep, we had a varied tasty breakfast, and got an extra hour added on to the check out time for free thanks to the lovely staff. Great place to spend our anniversary.

Stayed September 2010, traveled as a couple
Helpful?
Thank leeds1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 30, 2010

I recently stayed at the Craiglands Hotel, upon arrival I found the reception staff to be extremely helpful and courteous. The property is a beautiful stunning building which I believe to be over 150 years old. I stayed in room 129, which was a very large room with a four poster bed. The quality of the room was excellent and I had a very comfortable sleep. The food was a very high standard and well presented. The hotel is in an ideal location and I will definately be returning back to Ilkley and staying in the Craiglands Hotel.

  • Stayed September 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank Lou186394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2010

After flying from the Middle East to attend a wedding, we arrived at this hotel after being awake 24hours. We had two large suitcases which we had to negotiate through corridors, fire doors and alot of steps and eventually found our room which was tiny and dusty. We had to step over our cases to move around the room. We were very tired and wanted to sleep but discovered we were right above a disco for a wedding reception. We went and asked if we could be moved but were told no, they were fully booked and it would be over by 12.30 anyway. Being 11pm, we did not relish the thought of being kept awake by very loud music and also knowing we needed to be up at 7am but the staff did not care, we were not happy! The next morning, after breakfast we started to get ready for the wedding and discovered we had no hot water for a shower. Being tight on time we ended up having cold showers. The same the next morning. The second morning we practically had to beg for attention to get some coffee, a lot of things had been run out of and service was poor. Friends that were with us had a room about 4 times bigger than ours (also very dusty and cobwebby and a broken TV) but we were all charged the same price, 90 pounds. This hotel is an absolute rip off! We waited in vain to speak to a manager but no-one was ever available. What a surprise! Having travelled extensivally we have stayed in hotels that have charged half the price but seem like the Ritz in comparison to this one. The experience of this hotel took a lot of the sparkle out of what was a wonderful occasion for us.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
1 Thank Mitziwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2010

Broken bottles in unmarked car park. Red carpet that was 100 years old and the last time it had been vacuumed. Key card did not work after trailing up to room which was 1/2 mile away. Corridors/doors/carpets disgusting. Food trays left in hall ways for hours. Skanky make up left in the bath room. No towels. Restuarant/Bars/Breakfast room invaded by dozens of druken wedding guests. DISCO , and I mean DISCO. Like a ghetto blaster under the mattress until 12.55 am. From 11.45-12.45 no one at reception. No one answered phone from room - the hotel phone number of the night service buzzer at reception. Then it appeared. Not a clue. Suprise suprise 5 to one the music finally stops. It is only then we can hear the ventilation fan right outside the window. Waking up with out our scheduled alarm call coming - and out Sunday newspaper request no where to be seen. Ignored at breakfast on entering the breakfast room by Vikki Pollard and the buffet was a selection of 3 cremated baked beans and a rubber egg type food substance. On departure I asked for the manager to discuss the myriad of problems with this "hotel" There was no one available - after discussion with the member of staff managed toi get £70 of the bill. PLEASE PLEASE DO NOT GO TO THIS HOTEL UNLESS YOU ARE AT A WEDDING AND GOING TO BE WELL ENOUGH LUBRICATED TO MISS ALL OF THE ABOVE.

  • Stayed September 2010, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank jackw88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Craiglands Hotel

Property: The Craiglands Hotel
Address: Cowpasture Road, Ilkley LS29 8RQ, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Ilkley
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Craiglands Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more   less 
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire

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