We have stayed twice at this hotel and yes some refurbishment needed but always spotless clean. Last time we stayed my son paid for the room and on arrival was greeted with an ice bucket with a large bottle of prosecco (lovely and cold) they had timed my arrival to perfection.
All the staff are hardworking and courteous nothing is a problem so if you are not happy with anything at all just approach somebody. We love the restaurant and the food is always delicious and breakfast ... well what can I say brilliant.. after all how can you mess up a good English breakfast.. just what you need before you leave and well worth the price too...
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