First thing to say is that I can't comment on the hotel itself - I didn't get that far
There had been a problem with my booking between the travel agent and the hotel which meant that despite having had an email confirming my stay from the travel agent when I arrived late one night for my stay I was told they didn't know who I was.
Now to be clear I am not blaming holiday inn for this - I still haven't got a definitive answer as to whose fault it was - albeit a faulty fax machine seems to have been the reason
However the reason for the terrible rating was the rude and dismissive attitude of the lady I spoke to at reception who really did her employer no favours at all. Really unhelpful, no apology or understanding - her attitude was that it was nothing to do with her - go somewhere else - she wouldn't phone the travel agent, wouldn't accept my explanation of what had happened.
I have spent many nights at holiday inn's over the years - and have stayed here previously - but after this experience I will not be back!!!More
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