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“Incredible room presentation and majestic view!” 5 of 5 stars
Review of Pelican Eyes Resort & Spa

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Pelican Eyes Resort & Spa
Ranked #4 of 24 Hotels in San Juan del Sur
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Incredible room presentation and majestic view!”
5 of 5 stars Reviewed August 29, 2013

My shoestring budget traveling roots made me feel both reluctant and guilty about staying at the lavish Pelican Eyes with the questionable history, but the indulgence was oh so worth it. You just feel like pure gold gazing out over the city, beach, ocean, and sunset from your gorgeous, hillside, multilevel, colorful room. Wow, that's a mouthful...and certainly an eyeful! The infinity pool has a fabulous view as well.

Per the reviews that insisted that the hotel's food and services were grossly overpriced, we just took their word for it and headed out on the town. It took 77 steps to get from the hotel's ground entrance to our room (we had had lowest/closest room!) and another 200 steps to get to the upper infinity pool. That's a lot of hiking in the hot, humid NIcaraguan hillside. You better be in shape and wear cool clothing.

All that having been said, it was 5 stars in my book as I still LOVED our room and view immensely.

Room Tip: Pick the lowest room possible. The Jasmine room was the first one. Higher rooms may have an even b...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GoldenBlue3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review, February 21, 2014
Dear,

First of all I would like to say that I am very pleased hearing your Pelican Eyes experience was so rewarding. Thank you for having taken the time to write this review. We look forward to serving you again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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643 reviews from our community

Traveler rating
    347
    169
    58
    43
    26
See reviews for
151
242
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22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Oklahoma City, Oklahoma
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed August 28, 2013

This was my first time to stay at Pelican Eyes and I stayed only for one night. I can say that the quality of my room was first rate and the service I received the same. My room initially had no air conditioning but within 5 minutes of getting into the room and calling, there were two repairmen there and replaced something in 30 minutes. I think that is great service. I have eaten there many times and again, I cannot say enough good things about the food and the staff. And the view is one of the most amazing there is, especially at sunset. Great job Gabriel, Martin and the entire staff!

Room Tip: I think the best room is one closest to the pool (any of the pools that is) but the higher you go th...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sooner86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review, February 21, 2014
Dear,

Firstly I would like to thank you for your contribution; we appreciate you taking the time to write this review. I am pleased hearing that you had such an enjoyable time at Pelican Eyes. Your comments are appreciated, especially the ones about the staff. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

The hotel is at a top of a mountain, a few blocks from the beach. It has the best views in San Juan del Sur. The two Infiniti pools are amazing. The service is superb. Had a couples massage at the spa. Super relaxing!!!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Omar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review, February 21, 2014
Dear,

First I would like to say that I am pleased hearing that you had such a wonderful time at our resort (and enjoyed the massage). Thank you for having taken the time to write this review. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Managua, Nicaragua
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2013 via mobile

There's nothing else one could ask for. Amazing views. Neat and comfortable accommodations. Food is really good, I personally recommend the ceviche. Had a great time at the pools while enjoying the view! And I have to say the service was outstanding, the people were very nice. Definitely best place in town!

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Beverly_J88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review, February 21, 2014
Dear,

Thank you for your contribution and for having taken the time to write this review. I am glad to hear that you had such a pleasant stay at our resort. We really appreciate heartwarming comments like yours. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

The food prices are higher than what I find in the US. - such examples were stale bread and too much oil on potatoes for breakfast. Eleven dollar hamburger that was dry, small and lacked taste. They need to adjust their prices to the other restaurants in town and hire a new chef.

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lsquarred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Gerente at Pelican Eyes Resort & Spa, responded to this review, August 20, 2013
Dear customer,

Thank you for taking your time review our Cascada Restaurant, here at Pelican Eyes. Your opinion and business is important to us and we appreciate your business. I am surprised your dinning experience was so unpleasant, our burger tends to be a hit with customers. We invite you back to give us a second chance so that you can see why so many customers say we have the best burger in San Juan. Please do not hesitate contact me directly if you have any questions or concerns.

Best,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

The upper pool had a very good view and the "Casa Florida" was very nice & comfortable. The personnel is very friendly and helpful and they can take you anywhere within the city by car or out of San Juan del Sur. They also have a sailing trip on a 45ft Sail boat that they offer along with food, drinks, and ceviche.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
Helpful?
1 Thank Eduardo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review, February 21, 2014
Dear,

Thank you for having taken the time to write this review. I am gratified hearing that you had such a good time at our resort. Also I am happy that you enjoyed our sail boat trip, it’s a service that we are proud of. We look forward being you of service again in the future.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2013

This is by far the best place to stay in Nicaragua and one of my preferred destinations in Central America. The vies and the bungalows are gorgeous. Though the paths are steep, there is always a car to take you where you need to go--into town, to the pool, or to your rental. The help is very friendly and go out of their way to make your stay pleasant. I am a regular at the Spa and highly recommend the deep massage. I will keep coming back!

Room Tip: Get a room with a view close to the upper pool.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelican Eyes R, General Manager at Pelican Eyes Resort & Spa, responded to this review, February 21, 2014
Dear,

Thank you for your contribution, I appreciate you taking the time to write this review. I am happy to hear that you had such a wonderful experience at Pelican Eyes and that you enjoyed all our services. I am pleased to hear you are a regular at the spa; we look forward seeing you again to offer you the service you have gotten to love.

Best regards,

Gabriel Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pelican Eyes Resort & Spa

Property: Pelican Eyes Resort & Spa
Address: De la Parroquia 1 1/2 cuadras al este, San Juan del Sur, Nicaragua
Location: Nicaragua > Rivas Department > San Juan del Sur
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in San Juan del Sur
#3 Green Hotel in San Juan del Sur
#3 On the Beach Hotel in San Juan del Sur
#6 Romantic Hotel in San Juan del Sur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelican Eyes Resort & Spa 4*
Number of rooms: 50
Official Description (provided by the hotel):
Pelican Eyes Resort & Spa offers a stunning hillside location and panoramic views of San Juan del Sur and the ocean beyond. Our infinity pools, spacious accommodations, romantically lush gardens, wonderful restaurants, open air bars, and one-of-a-kind San Juan Del Sur coastline sailing adventure are a unique experience.A visit to our Tranquila Day Spa is an experience of sheer indulgence. We offer a menu of massage and body treatments to ensure that you truly relax on your romantic Nicaraguan getaway. Experience more of Nicaragua with day trips to Granada or the artisan markets in Masaya. Here at the resort, open air yoga classes, water aerobics, and active local excursions (arranged by our concierge) help keep you fit while visiting paradise. Even our brick stairs—winding up the hillside — contribute to the cause!Our San Juan del Sur hotel’s mission is to provide a unique and memorable Nicaragua vacation experience in every aspect of your stay. Our friendly staff endeavors to fulfill every possible need or special request (and to predict those wishes perhaps not yet even realized!)No request is too big or too small. Let us know what we can do to enhance your stay in paradise. ... more   less 
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Also Known As:
Pelican Eyes Hotel San Juan Del Sur
Hotel Pelican Eyes
Resort Pelican Eyes
Pelican Eyes Resort & Spa Nicaragua/San Juan Del Sur

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