I stayed at the Surf Ranch over the holidays and every customer I came into contact with was as miserable as we were. There were multiple plumbing issues at the hotel (our room was without a toilet for 36 hours), we were rarely given towels and the customer service was terrible. On top of this, we came back one night at 11 pm to find another couple checked into our room. When the night guard called the owner (Lucas) he said there was obviously a miscommunication but there wasn't anything he could do, he was in bed! He suggested we try to wake the night manager but after pounding on his door to no avail, Lucas suggested the couple go sleep in the room with the water leak all over the floor. When we contacted Hotels.com to check out early (since we had pre paid the week), they were told by the Surf Ranch that there weren't any issues with our room---even though we had photos of them removing the toilet! We had to fight with the Surf Ranch to get a one day credit for our troubles and believe me the list goes. Suffice it to say, they must be bribing people to say good things on this site all of a sudden because this place is awful.
- Official Description (provided by the hotel):
- The Surf Ranch in San Juan Del Sur, features Nicaragua's largest skateboard park, rock climbing wall, private gym, jungle paintball, volleyball court, world class restaurant & bar, swimming pool & swim up bar, poolside cabanas, standard rooms, villas, and deluxe condos. The Surf Ranch offers many extreme sports and activities such as surfing, skateboarding, paintball, sailing, fishing, yoga, rock climbing and more. ... more less
- Reservation Options:
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- Also Known As:
- Surf Ranch Hotel & Resort Nicaragua/San Juan Del Sur