The hotel was located only 10mins away from the airport, and just opened in April 2013, the rooms were all very new. It was a huge hotel consisting of more than 500 rooms. Each room was very big, had a balcony and a walk-in wardrobe with a spacious bathroom consisting of both a bath tub as well as a shower enclosure, complete with double sinks. The bed was very comfortable too. Given its proximity to Pu-Er, the hotel may want to consider including tea pots in its rooms for tea drinking. Wi-FI was fast and efficient, with no need for password. Interestingly for a Crowne Plaza hotel, there was not turn-down service.
Breakfast was located at the 2nd floor overlooking a pond, with the resident peacocks and geese wandering around the breakfast area. The restaurant was very crowded (since it has more than 500 rooms) and quite often we had to queue at the buffet spread. The spread on the other hand was extensive and included both western and local Yunnan cuisines. It even had the local famous roasted chicken.
There was a variety of restaurants in the hotel - local Chinese, Thai and Dai cuisine. We tried both the Chinese and the Thai restaurants, both were very good and tasty. However, the hotel should have a more extensive wine list at its restaurants, the wines were limited to a handful of Chinese liqueurs, beers or Chilean wines. In all the restaurants, we were given an iPad to order our food from the menu, while this was very efficient and prompt, we found this very unfriendly and not personable as many of the items require more introduction or explanation from the service staff. Hotel guests receive a 10% discount while dining at the restaurants.
The spa was quite a walk from our room, located across the health club (which had an indoor pool!). Apparently a presidential suite villa was converted to house the spa. As the hotel was only opened for a few months, only body and foot massages are available. We had very good massages from the Thai masseur ( her name is Nu Sita) and a local Chinese masseur. Both were very professional and friendly. They both kept apologizing profusely that other services like facials and body scrubs were not available. Hotel guests also receive a 20% discount for spa services. The hotel should consider getting the guests to fill their details before the treatment to indicate preferences or pain areas.
Overall, it was a comfortable stay.
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