My husband and I stayed here during a recent trip to the Hershey area. Very convenient to the Hershey area - about 5 miles from the Giant Areana/Park.
First of all, the staff here is FABULOUS!!! Check in is supposed to be at 4pm. We arrived at 1pm on Saturday and Marianne at the front desk quickly found us a room that had been cleaned and got us checked in fast. She also gave us a map of the area and circled things on the map that would be of interest to us. We were there for the Hershey Bears hockey games and Marianne gave us a ton of info that was helpful. She even saved us the sports page the next day so we could read about the game we went to on Saturday night. Now, that is service! It is the little things like that which make me want to come back here! Eric, who worked the desk at night was equally friendly. And housekeeping was very attentive and our room looked just as good the second day as it did when we checked in!
The room was really nice. I liked the separate sitting area a lot. Everything was new and clean. And my husband loved the flat screen plasma tv. Loved the larger than usual refrigerator and the microwave in the room. I will agree with an earlier poster that yes, you can hear running kids above you...but, I will also add that a quick call to the front desk took care of it (I normally wouldn't have cared during daylight hours but I was trying to take a quick afternoon cat nap before the game). But that is my point, staff was attentive...and it was handled in a friendly, efficient way.
This hotel is fabulous! As long as Marianne, Eric and the others are on staff, I will continue to come here. It is obvious that they value good customer service and it has paid off -- I won't consider any other hotels the next time I visit the area (and we are already planning our next trip!).
- Official Description (provided by the hotel):
- Hershey's "suitest" hotel! ... more less
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- Also Known As:
- Comfort Hotel Hummelstown