Room was not ready when I arrived. Front desk woman was extremely rude to me that I would have canceled my reservation right there, if I wasn't concerned I would not find another room at the last minute. I wish I did after the experience I had.
When we came back and were able to get into our room, we found a half eaten slice of pizza and pepperoni on floor. I told the front desk and they DID NOT come to clean it. I could not believe it.
The pool was VERY gross and dirty (Green). When I was in it, a large clump of hair got stuck to my shoulder. I immediately got my kids out of there and into the shower.
Used elliptical in workout room. It has duct tape holding it together. Are you kidding me?
Not enough room to seat the large volume of folks at breakfast. We were forced to huddle in a corner across the lobby with our poor two year old trying to eat without a table.
Easily the worst hotel experience I have ever had.
The room in general was VERY nice and this place has great potential. Sadly, it is being run very poorly and there is clearly substandard staff employed there.
- Official Description (provided by the hotel):
- Hershey's "suitest" hotel! ... more less
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- Also Known As:
- Comfort Hotel Hummelstown