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“Super Hilton Garden Inn Visit”

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Hilton Garden Inn Hershey
Ranked #2 of 4 Hotels in Hummelstown
Rockaway, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Super Hilton Garden Inn Visit”
5 of 5 bubbles Reviewed August 31, 2014

I'm not much of a review writer, but I had a super visit at the Hershey Hilton Gardon Inn (HGI-Hershey). What made the visit so good was the super service I received from the fornt desk agents (Bill Mosley, Kassandra Burston and the Hotel Manager). These three employees know how to ensure you have a super stay and that they did from ensuring my allergy room was just right to ensuring I had perfect directions to my event I was in town for. Simply put, keep these super employees. They surely know how to provide customer service!!!!! Monica D

Room Tip: Talk with the front desk agents, they know their rooms.
See more room tips
  • Stayed August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Dix1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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731 reviews from our community

Traveler rating
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See reviews for
358
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Newton, MA
Level Contributor
100 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 28, 2014 via mobile

Super friendly! The front desk was happy to give us a restaurant recommendation that wasn't a chain. The breakfast while expensive was tasty and quick. The pool is more like a large bathtub, which was too bad since there were soooo many kids!

The only real negative was that housekeeping forgot to replace our towels....she took all of them and didn't put any back! The front desk helped this that very quickly.

I would stay here again!

Stayed August 2014, traveled with family
Helpful?
Thank weitzmansf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review, October 8, 2014
Weltzman SF,
Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service, and it is great to know that we have hit our mark. I am pleased that you found the cost of breakfast to be reflected in the fresh and high-quality ingredients. Thank you for letting us know about the oversight with your towels, we used that feedback as a training refresh for our team. We look forward to welcoming you back soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford, United States
1 review
4 of 5 bubbles Reviewed August 27, 2014

The location and cleanliness of this facility was great after a long day at the park. Traveling with grandchildren is always a challenge. The only down fall is there is only one elevator to the rooms so at check in time it was a little difficult with strollers and luggage to make one trip up with other guests at the same time.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review, October 8, 2014
Karen,
Thank you for joining us during your recent trip to HersheyPark. I am pleased that you and your grandchildren were able to visit. We can appreciate how difficult it can be to travel with young children. I am glad that you enjoyed the hotel and location . We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Long Branch, New Jersey
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 24, 2014 via mobile

Great hotel, great price big room with super comfy beds. A must stay in Hershey. One of the best I have been to in a very long time. Stay here, you won't regret staying here. Rooms were big what other room has two beds and a couch? Room and hotel were super cold which is IMO a good thing but I love the cold

Stayed August 2014, traveled with friends
Helpful?
Thank jaguars06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review, October 8, 2014
Jaguars,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. I am so glad that you loved the guest rooms and found the spacious and comfortable. We look forward to welcoming you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
1 review
5 of 5 bubbles Reviewed August 24, 2014

We chose this hotel because of the reviews I read on trip advisor. The most common thread was how friendly the staff was and the hotel's cleanliness. We were NOT disappointed. The hotel is tucked away on a hill away from the others. It was bright, clean, and inviting. The hotel is smaller than a typical Hilton, but it still has the touches that make you feel you're staying at a nicer hotel. The pool and fitness center were spotless. My favorite part of the hotel was the joy I saw on so many of the employees' faces. They took pride in their hotel and it was obvious they loved their jobs. Mr. Mosley warmly greeted us upon arrival. There was a sweet lady, Marie, who I saw doing various jobs (cleaning the fitness center, mopping an elevator floor, etc). She was so full of joy doing these tasks and made us feel like we had known her for years...chatting with us and sharing her contagious smile. We will without question book here the next time we visit Hershey.

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Phil0413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 17, 2014 via mobile

The Hilton Garden Inn is spotlessly clean and family oriented. The staff is pleasant and accommodating especially Mr. Bill Moseley. We stayed for one night after spending the day at Hersheypark and enjoyed the indoor pool and breakfast.The room was comfortable and quiet.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Redjeepmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review, October 8, 2014
Red Jeep Mom,
Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We were truly humbled by your gracious comments regarding Bill; I will be sure to recognize him for the positive impact he had on your stay with us. We truly believe that service should be provided with one purpose in mind, to create memorable moments for you and the ones you love. We can’t wait to welcome you back.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - Hilton Garden Inn Hershey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 17, 2014

We booked a last minute trip to Hershey and never been there. The hotel is close to all attractions and my 10 year old loved the pictures so I chose the Hilton Garden Inn. It was clean, the staff were all helpful and polite. We returned from an activity and the candy dish was out of Hershey Kisses, my son was disappointed but the gentleman at the front desk not only refilled the little dish but held the bag open so he could grab a handful.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hershey

Property: Hilton Garden Inn Hershey
Address: 550 East Main Street, Hummelstown, PA 17036
Phone Number:
Location: United States > Pennsylvania > Hummelstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Hummelstown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hershey 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Hilton Garden Inn Hershey Hotel Hummelstown
Hilton Garden Inn Hummelstown
Hilton Hummelstown
Hummelstown Hilton Garden Inn

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