Overall a good hotet, clean, good breakfast and great location. I was travelling for business and booked my first night, then due to work I had to book a second night. I called the front desk to see if I could stay in the same room, they said someone e-checked in, but if I go in the morning at 7:30 to the front desk and ask for Kristina, she could take care of it, I asked if I should gather my things to check out and she said, no. So I went to the desk after 7:30, no Kristina, but dealt with someone that was very nice, but didn't seem to know how to take care of this, after 45 mins and being late for work I had to check out and checkin again. Move my belongings to the 2nd floor from the 4th floor, in a hurry due to being late for work and for basically nothing....
I stayed then Friday night, room was nice, clean, etc, however realized in the morning I left my toiletry bag in my prior room, my fault of course, but having to rush, caused this.
So I went to the front desk, advised them, they did look in lost and found and housekeeping, but took an hour to tell me they did not have it. Desk person said sometimes when they clean the rooms, they forgot to look on the back of the door. They did not call my prior room or check with the person in the room. Late for work day 2, for nothing. Called before I left town, they said they didn't find anything, to call back in a couple days. The person on the phone didn't check while I was on the phone. I called a couple days later, desk person said nothing in lost and found and had to leave a message with housekeeping, stating I would like to know if it was found so I knew if I had to replace items, message said they would call back in 24h, never got a call back.