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“Good Service Is Not What You Will Find Here....”

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Rodeway Inn & Suites
Ranked #15 of 25 Hotels in Hershey
State College, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Service Is Not What You Will Find Here....”
Reviewed December 21, 2013

Booking the hotel was no problem, but the website failed to notify me that you had to be 21 years of age to check in when you arrived. I proceeded through personal information, payment, and eventually hitting submit. I received a confirmation email, saying that my reservation was accepted. My friend and I entered the hotel after driving two hours, and we were clearly ignored by the receptionist as I gave her my last name. Never making eye contact, she glanced at my driver's license and then told me I have to be 21 years of age to legally check in. She explained to me the legal concerns with allowing us to check in, but offered to double check with her boss. After hanging up with her boss, she finally made eye contact with me and laughed at my driver's license, asking if this was a prank and if our parents were going to be walking through the door shortly. She proceeded to make the comment worse by telling me that I didn't even look 18 and if I even tried to, no one would ever believe me. Frustrated by the situation, my friend and I got back on the road and headed home, confused and offended. Upon returning home, I called the hotel back, asking to cancel the reservations made for that evening. When the same lady at the front desk greeted me, I said I had been there earlier and I wanted to cancel our room. She interrupted me mid-sentence, saying, "Oh, it's you." She went on to say, "I emailed you the cancel confirmation, so you could have checked your email before calling me."

Overall, our experience was frustrating because we made the reservation, and it was approved. We were not informed about the age limit until after we had driven 2 hours. The service was poor, as she made rude comments to me about my age and my judgement of who I was and my motives for what I was doing. If you want good service, don't go here because that's the opposite of what you will receive.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, April 9, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Paul Rambhia
G M
rodeway inn & suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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English first
NJ
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 30, 2013

My daughter and I arrived to check in at 3pm the day after Thanksgiving. I had reserved a suite with a King and 2 doubles using points. We just wanted to get our room key since we would be returning late that night with the rest of the family. The person at the front desk looked up our reservation, said "Uh oh" and disappeared into the back for 10 minutes. When he finally returned, he said our room wasn't ready and we'd have to wait 20 minutes for it to be cleaned. We asked for our keys and said we'd be back later. When we returned, it was after 10 and the office was closed. We went up to the room and knew immediately that this was not the room we reserved - there were 2 doubles in one room and in the other was a bed that barely qualified as a queen - it was 59" across and the doubles that my kids used were 56" across. No King. Kings usually measure 75 inches across - my husband's a big guy and we need the extra space. This was room 224. They must have given away the suite with the king to someone not using points. Since the office was closed we decided to make the best of it. The room was clean enough but seemed worn. The pool did not look like the pictures and my kids did not want to use it. Breakfast in the morning did not start until 7:30 - much too late for us. We won't be returning to this place.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jjanet46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, December 2, 2013
Our check in time is 2 p m. guest arrived @ 1;20 pm that's why room was not ready. our
breakfast time is 7;30 a m to 10;00 am. we offered guest to have breakfast ready by 6;00 am.
which was refused by the guest. king & 2 double which we have only one room in that type, was out of order so we gave queen & 2 double which also is a suite.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hershey hotels

King of Prussia, Pennsylvania
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 24, 2013

Owners and staff were friendly and helpful. It is close to attractions but in a quaint neighborhood. We stayed in the two-bedroom suite, which was private and a heck of a deal. Rooms were clean and fairly updated. We would definitely return if in the area.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAKrafts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, April 9, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Paul Rambhia
G M
rodeway inn & suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 13, 2013

I stayed here with my family this past weekend and I was very impressed. The hosts are friendly and very professional, the property is well maintained, rooms are very spacious and clean, there was even a continental breakfast. The service was great! This motel is in close proximity to the park, outlets and good restaurants. I plan on taking my kids to breakfast with Santa at Hershey in the coming weeks and I am definitely going to be staying here again. Thank you Kelly and Nigel for making our stay so wonderful.
M. Lopez , NY

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RMLopez2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, November 15, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Paul Rambhia
G M
rodeway inn & suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
Reviewed November 2, 2013

The Rodeway Inn lived up to all the positive reviews that I read before booking. Our rooms were clean and fresh. Kelly and staff provided excellent customer service above and beyond. Should I need to book again in this area, I would call here first!

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tim m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, November 4, 2013
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Paul Rambhia
G M
rodeway inn & suites
856 524 0550
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
1 review
Reviewed October 10, 2013

The hosts Kelly and Nigel are very nice. Rodeway Motel is one of the best places you want to visit. Great services, they serve breakfast very well. It's everything you need. Good customer service, clean bed sheets, clean towels, I hope to visit Rodeway again. -Don't hesitate to go stay there. - Kemoh Sidibay

Stayed October 2013, traveled on business
Helpful?
Thank Kemoh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, November 15, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Paul Rambhia
G M
rodeway inn & suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 5, 2013

The hosts, Kelly and Nigel are very nice. They go out of their way to help you with whatever you need. The motel is in a nice residential area. The room was very comfortable and clean. They opened up the breakfast area early for us as we had to catch an early flight. We were able to print our boarding passes using their computer. Would stay here again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaylan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
funlover11, General Manager at Rodeway Inn & Suites, responded to this review, November 15, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Paul Rambhia
G M
rodeway inn & suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn & Suites

Property: Rodeway Inn & Suites
Address: 43 W Areba Ave, Hershey, PA 17033-1410
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #15 of 25 Hotels in Hershey
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Rodeway Inn & Suites 2*
Number of rooms: 22
Reservation Options:
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Also Known As:
Rodeway Hotel Hershey
Rodeway Inn And Suites
Rodeway Inn Hershey
Hershey Rodeway Inn

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