Booking the hotel was no problem, but the website failed to notify me that you had to be 21 years of age to check in when you arrived. I proceeded through personal information, payment, and eventually hitting submit. I received a confirmation email, saying that my reservation was accepted. My friend and I entered the hotel after driving two hours, and we were clearly ignored by the receptionist as I gave her my last name. Never making eye contact, she glanced at my driver's license and then told me I have to be 21 years of age to legally check in. She explained to me the legal concerns with allowing us to check in, but offered to double check with her boss. After hanging up with her boss, she finally made eye contact with me and laughed at my driver's license, asking if this was a prank and if our parents were going to be walking through the door shortly. She proceeded to make the comment worse by telling me that I didn't even look 18 and if I even tried to, no one would ever believe me. Frustrated by the situation, my friend and I got back on the road and headed home, confused and offended. Upon returning home, I called the hotel back, asking to cancel the reservations made for that evening. When the same lady at the front desk greeted me, I said I had been there earlier and I wanted to cancel our room. She interrupted me mid-sentence, saying, "Oh, it's you." She went on to say, "I emailed you the cancel confirmation, so you could have checked your email before calling me."
Overall, our experience was frustrating because we made the reservation, and it was approved. We were not informed about the age limit until after we had driven 2 hours. The service was poor, as she made rude comments to me about my age and my judgement of who I was and my motives for what I was doing. If you want good service, don't go here because that's the opposite of what you will receive.
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- Also Known As:
- Rodeway Hotel Hershey
- Rodeway Inn And Suites
- Rodeway Inn Hershey
- Hershey Rodeway Inn