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“Unfortunate experience”

Fenicci's Restaurant
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Ranked #6 of 85 Restaurants in Hershey
Certificate of Excellence
Price range: $9 - $26
Cuisines: American
More restaurant details
Restaurant details
Good for: Large groups, Romantic, Bar scene, Special occasions, Local cuisine, Families with children, Business meetings
Dining options: Lunch, Late Night, Breakfast, Dinner, Delivery, Reservations, Takeout
Dining style: Casual Dining
Cross street: Linden Road
Description: Herhey's Oldest Free Standing Restaurant. A local favorite for 81+ years. Featuring our Famous DeAngelis Spaghetti Sauces & our Famous Upside Down Pizza. Homemade, delicious Italian Dishes, featuring Seafoods, Steaks and Pasta. Full pub menu & sandwich selection. Full menu offered all day & late night.Full bar with entertainment on weekends. Home to the stars, after cast parties & celebrities from the Hershey Theatre. Conveniently located on Chocolate Avenue, directly across from the Hershey Story Museum.
Level 4 Contributor
26 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Unfortunate experience”
Reviewed October 7, 2012 via mobile

My wife and I chose to eat at this restaurant for our anniversary, as we were going to be in town and I saw that it was the top rated restaurant on Tripadvisor and seemed to have a decent menu. We had reservations and were seated immediately. However, we waited for 15-20 minutes and we were never approached by a server. The last straw was when the party was seated at the table next to us and their drink order was taken within a minute. I guess they either forgot about us, or just did not like the look of us. I have not had to leave a restaurant in years for failure to be served, and we did not want to leave without telling someone - when my wife told the two women at the front desk, though, they could not have cared less, and did not even apologize or try to fix the situation. Fortunately there was an excellent restaurant two doors down that seated us promptly and had exceptional service.

3 Thank blakescholar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pguarno, Owner at Fenicci's Restaurant, responded to this review, October 8, 2012
It really is unfortunate, after you reading all of our positive reviews and having no one go up to your table for 20 minutes, dont you think that we made a mistake as something went wrong. Personally i would never wait more than 5 minutes for someone to say hi in a restaurant. Why would you wait so long and time it? All I can ask is please understand we are human and make mistakes and help us when we do, dont just sit there and get madder and madder because obviously you know that is not what we want. As far as the hostess at the door i am sure she was as dumbfounded as I was. I am sorry for your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,216 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • Dutch first
  • English first
  • Hebrew first
  • Italian first
  • Swedish first
  • Any
English first
1 review
“Great place.”
Reviewed October 7, 2012

Was here for a wedding rehearsal dinner. Kelly was an EXCELLENT server! Attentive, helpful, and polite. Would definitely go back!

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Thank Themagicsnail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annville, Pennsylvania
Level 5 Contributor
63 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Good Service, Good Food”
Reviewed October 6, 2012

My wife and I have dined here twice. Both times we have had a great meal. The restaurant itself has a very quaint atmosphere. There is a lot of history behind this restaurant in this town. A reservation is recommended, but unless it is a busy night, you won't wait more than 10-15 min. The bar has a nice selection of major label and microbrews as well as several featured cocktails. Their "upside-down" pizza is one of their signature dishes.

  • Visited October 2012
    • Value
    • Atmosphere
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    • Food
Thank rvanorden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 5, 2012 via mobile

Kelly was great!!! Love her. Oh yeah, food was awesome too. We will definitely be back the next time we are in Hershey.

    • Value
    • Service
    • Food
Thank burtonje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Great Food, Great Value and Great Service”
Reviewed October 5, 2012 via mobile

We picked this restaurant after reading the various reviews in Trip Advisor. We had an excellent experience - we each ordered different things, i.e. a fish dish, a meat dish and a pasta dish and all were excellent. Our server Luis was perfect and made a terrific recommendation of a reasonably priced red wine

Thank Rsonenfeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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